IT Change Manager- Associate

Deutsche Bank AG; Jacksonville (FL); Hybrid; USD 60,000 - 93,000; Full time

Benefits offered by this job

Diverse environment

Hybrid model

ERGs

Health & wellbeing benefits

Retirement plan

Parental leave

Education resources

Volunteer programs

Job summary

Deutsche Bank AG in Jacksonville, FL, is seeking an IT Change Manager- Associate to govern the production change process, ensure policy compliance, and coordinate cross-region changes. The role will lead CAB meetings, manage change governance, and support tooling and analytics to maintain production stability.

The ideal candidate brings 5+ years in production change, ITIL experience, and strong stakeholder engagement skills. Hybrid work model and competitive benefits are offered.

Qualifications

• Minimum 5 years in Production Change Management.
• Experience in a heterogeneous IT environment.
• Strong ITIL aligned service management experience.
• Experience leading Change Advisory Board (CAB).
• ServiceNow experience preferred.

Responsibilities

• Govern and oversee the Production Change Management process and policy compliance.
• Act as escalation point for vendors and junior Change Managers.
• Lead CAB meetings and coordinate cross-region change reviews.
• Manage governance activities: templates, approval models, and publication of changes.
• Support tooling and reporting, including UAT/regression and analytics.

Skills

IT Change Manager

ITIL

CAB leadership

Vendor coordination

ServiceNow

Tools

ServiceNow

Job description

Job Title IT Change Manager- Associate

Location: Jacksonville, FL

The Production Change Management function ensures that required changes to the production IT environment are correctly recorded and subjected to the appropriate levels of risk assessment, structured planning, co-ordination, pre and post implementation testing/verification and authorization, prior to implementation. The function provides a necessary level of independent control, due diligence and impartial guidance to help ensure that all changes to the Bank’s production IT environment are compliant with the Bank’s IT Risk and Production Change Management Procedures. Production Change Management’s primary objective is to ensure the ongoing stability of the Bank’s production services, which provide internal, external and regulatory related auditors confidence that the Bank maintains appropriately robust and complete controls around changes made to key and critical IT systems.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift and volunteer programs

What You’ll Do

• Govern and oversee the execution, performance, and continuous improvement of the Production Change Management process, including policy compliance, exception management, and issue resolution
• Serve as the primary escalation point for vendors, junior Change Managers, and the broader change user community, resolving complex, multi-region, and cross-business change conflicts
• Lead Change Advisory Board (CAB) meetings and facilitate stakeholder engagement to ensure effective review, approval, and coordination of production changes
• Manage change governance activities, including Change Templates, Approval Models, approval rules, Change Restrictions, and publication of approved changes within the Change Management system
• Oversee the planning, review, approval, and publication of Major Events and Change Event Calendar activities, including event planning meetings and conflict management
• Support Change Management tooling and reporting by participating in system enhancements, testing (UAT/regression), process documentation, and delivery of ad hoc ITSM reporting and analytics

Skills

• Experienced IT Change Manager with a minimum of 5 years’ experience in Production Change Management role
• Experience gained largely in a heterogeneous IT organizational
• Strong ITIL aligned service management experience
• ServiceNow Experience is preferred
• Sound and broad technology experience/exposure in either or both infrastructure and application technology

Skills That Will Help You Excel

• The ability to work in a global and fast-paced environment and to be able to make level-headed, considered decisions based both on over-arching policies and Bank needs, as well as, where appropriate, personal production change management experience
• Have confidence to effectively and considerately challenge, at all levels, in order to protect the stability/integrity of the production environment
• Be well-organized, detail-oriented and have the ability to manage – and switch between - multiple initiatives/objectives from conception to conclusion
• The ability to ensure all tasks and deliverables meet agreed due dates, demonstrating flexibility, adaptability, and sound problem-solving skills
• Have good communication and presentation skills, both verbal and written

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Jacksonville, FL office in accordance with the Bank’s hybrid working model. Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

Salary

The salary range for this position in Jacksonville is $60,000 to $92,500. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home.

Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life

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We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Deutsche Bank’s Equal Opportunity Policy Statement and the following notices: EEOC Know Your Rights; Employee Rights and Responsibilities under the Family and Medical Leave Act; and Employee Polygraph Protection Act.

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division. Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security.

More information at: Deutsche Bank Careers (db.com)