IT Change Manager- Associate

Deutsche Bank; Jacksonville (FL); Hybrid; USD 60,000 - 93,000; Full time

Benefits offered by this job

Hybrid working model

Generous vacation

Personal and volunteer days

Retirement savings plan

Parental leave

Educational resources

Job summary

Deutsche Bank in Jacksonville, FL is seeking an IT Change Manager- Associate to govern production change management end-to-end. You will lead policy compliance, CAB meetings, and multi-region change coordination, ensuring safe, tested deployments.

The role requires 5+ years in change management, ITIL-aligned service delivery experience, and strong communication skills. The position is hybrid, based in Jacksonville, with competitive benefits and compensation.

Qualifications

• Minimum of 5 years’ experience in Production Change Management.
• Experience in a heterogeneous IT organization.
• Strong ITIL aligned service management experience.
• ServiceNow experience preferred.
• Broad technology exposure in infrastructure and application tech.

Responsibilities

• Govern and oversee the Production Change Management process and policy compliance.
• Escalate and resolve complex, multi-region change conflicts with stakeholders.
• Lead CAB meetings and coordinate reviews, approvals, and communications.
• Manage change governance including templates, models, rules and publications.
• Oversee Major Events planning, calendar, and conflict management.
• Support tooling, testing, process docs, and ad hoc ITSM reporting.

Skills

IT Change Management

ITIL service management

ServiceNow

Infrastructure and apps tech exposure

Communication skills

Tools

ServiceNow

Job description

Overview

The Production Change Management function ensures that required changes to the production IT environment are correctly recorded and subjected to the appropriate levels of risk assessment, structured planning, co‑ordination, pre and post implementation testing/verification and authorization, prior to implementation. The function provides a necessary level of independent control, due diligence and impartial guidance to help ensure that all changes to the Bank’s production IT environment are compliant with the Bank’s IT Risk and Production Change Management Procedures. Production Change Management’s primary objective is to ensure the ongoing stability of the Bank’s production services, which provide internal, external and regulatory related auditors confidence that the Bank maintains appropriately robust and complete controls around changes made to key and critical IT systems.

Position Overview

Job Title

IT Change Manager- Associate

Corporate Title

Associate

Location

Jacksonville, FL

Overview

The Production Change Management function ensures that required changes to the production IT environment are correctly recorded and subjected to the appropriate levels of risk assessment, structured planning, co‑ordination, pre and post implementation testing/verification and authorization, prior to implementation. The function provides a necessary level of independent control, due diligence and impartial guidance to help ensure that all changes to the Bank’s production IT environment are compliant with the Bank’s IT Risk and Production Change Management Procedures. Production Change Management’s primary objective is to ensure the ongoing stability of the Bank’s production services, which provide internal, external and regulatory related auditors confidence that the Bank maintains appropriately robust and complete controls around changes made to key and critical IT systems.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift and volunteer programs

What You’ll Do

• Govern and oversee the execution, performance, and continuous improvement of the Production Change Management process, including policy compliance, exception management, and issue resolution
• Serve as the primary escalation point for vendors, junior Change Managers, and the broader change user community, resolving complex, multi-region, and cross-business change conflicts
• Lead Change Advisory Board (CAB) meetings and facilitate stakeholder engagement to ensure effective review, approval, and coordination of production changes
• Manage change governance activities, including Change Templates, Approval Models, approval rules, Change Restrictions, and publication of approved changes within the Change Management system
• Oversee the planning, review, approval, and publication of Major Events and Change Event Calendar activities, including event planning meetings and conflict management
• Support Change Management tooling and reporting by participating in system enhancements, testing (UAT/regression), process documentation, and delivery of ad hoc ITSM reporting and analytics

Skills You’ll Need

• Experienced IT Change Manager with a minimum of 5 years’ experience in Production Change Management role
• Experience gained largely in a heterogeneous IT organizational
• Strong ITIL aligned service management experience
• ServiceNow Experience is preferred
• Sound and broad technology experience/exposure in either or both infrastructure and application technology

Skills That Will Help You Excel

• The ability to work in a global and fast-paced environment and to be able to make level-headed, considered decisions based both on over-arching policies and Bank needs, as well as, where appropriate, personal production change management experience
• Have confidence to effectively and considerately challenge, at all levels, in order to protect the stability/integrity of the production environment
• Be well-organized, detail-oriented and have the ability to manage – and switch between - multiple initiatives/objectives from conception to conclusion
• The ability to ensure all tasks and deliverables meet agreed due dates, demonstrating flexibility, adaptability, and sound problem-solving skills
• Have good communication and presentation skills, both verbal and written

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Jacksonville, FL office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Jacksonville is $60,000 to $92,500. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life

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We welcome applications from all people and promote a positive, fair and inclusive work environment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to view "Deutsche Bank’s Equal Opportunity Policy Statement" and the following notices: "EEOC Know Your Rights" ; "Employee Rights and Responsibilities under the Family and Medical Leave Act" ; and "Employee Polygraph Protection Act" .