IT Change Management Lead (Tax Modernization)

Trigyn Technologies Limited; Baltimore (MD); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Trigyn Technologies, INC. seeks an experienced IT Change Management Lead to guide the people side of a major modernization initiative in Baltimore, MD. The role blends technology, communication, and organizational development to drive adoption across city agencies.

You will lead change strategies, stakeholder engagement, training design, and cross-team collaboration with PMO and technical teams to ensure timely, effective implementation and sustained benefits for residents and businesses.

Qualifications

• Six years of Organizational Change Management experience in large organizations.
• Experience leading enterprise change management efforts for large organizations.
• Familiarity with HR business processes and information systems.
• Prosci, SHRM, or equivalent certifications.
• Knowledge of Articulate or other online training tools.
• Experience with Learning Management Systems.

Responsibilities

• Lead Change Management Strategy: Develop, manage, and execute a comprehensive change management plan aligned with project objectives, timelines, and resources.
• Drive Communication and Engagement: Analyze stakeholder needs and readiness; develop and deliver clear communication strategies and materials.
• Develop and Deliver Training: Design training strategies and learning plans; create job aids and guidance for diverse audiences.
• Foster Collaboration and Relationships: Build credible relationships with agency partners, project teams, and leadership; advise leaders navigating change.
• Champion Best Practices: Guide stakeholders in adopting leading change management approaches for cloud-based and enterprise system implementations; identify process improvements.
• Contribute to a Culture of Learning: Participate as an engaged team member, share insights, and support the client’s change management capacity.

Skills

Organizational Change Management

Stakeholder engagement

Communication planning

Facilitation

Leadership

Interpersonal skills

Education

Bachelor's degree in Business Administration / Public Administration / Management

Tools

Articulate

Learning Management System (LMS)

HR processes knowledge

Job description

Trigyn's direct government client has a contract opportunity for an IT Change Management Lead in Baltimore, MD (HYBRID Position).

The client is undertaking a major tax modernization initiative to improve efficiency, transparency, and service delivery for residents and businesses. We are seeking an experienced IT Change Manager to lead the people side of change for this high-impact transformation. This role is ideal for a professional who thrives at the intersection of technology, communication, and organizational development.

Key Responsibilities

Lead Change Management Strategy

• Develop, manage, and execute a comprehensive change management plan aligned with project objectives, timelines, and resources.
• Develop and apply stakeholder assessments and surveys to track adoption progress, measure effectiveness of change activities, and adjust plans as needed.
• Ensure initiatives are delivered on time, within scope, and effectively adopted by end users.

Drive Communication and Engagement

• Conduct analysis to understand stakeholder needs and readiness for change.
• Develop and deliver clear, accessible communication strategies and materials to support awareness and understanding of the project.
• Serve as the primary point of contact for change-related communications across agencies.

Develop and Deliver Training

• Design and implement training strategies and learning plans to build end-user confidence and skills.
• Create training resources, job aids, and guidance tailored to diverse audiences across City government.

Foster Collaboration and Relationships

• Build strong, credible relationships with agency partners, project teams, and leadership.
• Serve as a trusted advisor to leaders navigating organizational change.
• Partner closely with the Project Management Office (PMO) and technical teams to ensure alignment.

Champion Best Practices

• Guide stakeholders in adopting leading change management approaches for cloud-based and enterprise system implementations.
• Identify and recommend improvements to change management processes and practices.

Contribute to a Culture of Learning

• Participate as an engaged team member, sharing insights, supporting colleagues, and contributing to the growth of the client’s change management capacity.

Qualifications

• Proven experience leading organizational change management in technology-driven transformation initiatives, preferably within large public sector or enterprise environments.
• Strong skills in stakeholder engagement, communication planning, and facilitation.
• Familiarity with structured change management methodologies (e.g., Prosci, Kotter, ADKAR).
• Ability to translate complex technical concepts into accessible messages and training for non-technical audiences.
• Experience supporting large-scale enterprise system implementations, ideally in cloud-based environments.
• Exceptional interpersonal skills with the ability to influence, coach, and build trust at all organizational levels.

Minimum Education and Experience Requirements

• Education: Bachelor’s degree in Business administration, Public Administration, Management, or other related fields from an accredited college or university AND
• Experience: Six (6) years of Organizational Change Management experience – solid understanding of fundamental Change Management methods and deliverables Experience leading enterprise change management efforts for a large organization Familiarity and understanding of HR business processes and information systems Prosci, SHRM, or equivalent certifications Knowledge of Articulate or other applications to create online training Experience with Learning Management systems Experience coaching project managers and other team members in delivering presentations OR
• Equivalencies: An equivalent combination of education and experience. Non-supervisory experience or education may not be substituted for the required supervisory experience.

BALTIMORE CITY RESIDENTS STRONGLY ENCOURAGED TO APPLY.

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years.

TRIGYN is an ISO 27001:2022 and CMMI Level 5 certified company.