IT Change Management Analyst – ServiceNow Release Lead (Hybrid)

MassGenics, Inc.; Irving (TX); Hybrid; USD 69,000 - 76,000; Part time

Benefits offered by this job

Medical & pharmacy coverage

Dental/vision insurance

401(k)

HSA and FSA

Life Insurance

Pet Insurance

Disability - short/long term

Accident & Critical illness coverage

Pre-paid legal & ID theft protection

Sick time

Paid leaves as required by law

Employee Assistance Program (EAP)

Job summary

Innova Solutions is hiring a Change Management Analyst for a 24-month contract in Las Colinas (Irving), TX, with a 3 days onsite / 2 days remote hybrid schedule. The role focuses on creating and coordinating release-related Change Requests in ServiceNow, supporting various release types, and coordinating technology deployments.

Strong experience with SDLC, ITSM, Agile/JIRA, and risk-based decision making is required. Salary ranges from $50/hr to $55/hr on a W-2 basis.

Qualifications

• Experience with SDLC trackers and technology delivery processes.
• Hands-on experience creating and managing Change Requests.
• Experience making risk-based decisions using data and metrics.
• Experience in a large financial services organization.
• Agile/JIRA experience with daily standups and story tracking.

Responsibilities

• Create, manage, and coordinate release-related Change Requests within ServiceNow.
• Support weekly, on-demand, expedited, and emergency releases with timely approvals.
• Plan, manage, coordinate, communicate, and deploy technology releases on a rotational basis.
• Participate in ServiceNow release management activities including patching and upgrades.
• Draft communications and distribute release-related notifications to stakeholders.
• Participate in Agile/JIRA daily standups and release-related activities.
• Lead or participate in technology initiatives addressing business problems.
• Support Environment Management and coordinate with ServiceNow Build Team resources.
• Plan and facilitate effective meetings with large teams using Microsoft Teams.

Tools

ServiceNow

ITSM

Job description

Innova Solutions is hiring a Change Management Analyst for a 24-month contract in Las Colinas (Irving), TX, with a 3 days onsite / 2 days remote hybrid schedule. The role focuses on creating and coordinating release-related Change Requests in ServiceNow, supporting various release types, and coordinating technology deployments.

Strong experience with SDLC, ITSM, Agile/JIRA, and risk-based decision making is required. Salary ranges from $50/hr to $55/hr on a W-2 basis.