IT & Business Systems Manager

Jobot; Camarillo (CA); Remote; USD 100,000 - 110,000; Full time

Benefits offered by this job

Fully remote position

Employer-paid benefits

Job summary

Jobot is seeking an IT & Business Systems Manager to lead day-to-day technology across the organization from Camarillo to policies that scale. You will oversee Salesforce and NetSuite, coordinate with admins, and translate business needs into efficient system changes.

The role focuses on SaaS, automation, and AI-driven workflows to improve operations, data integrity, and cross-team collaboration while supporting a remote-first environment.

Qualifications

• 4+ years in business systems, IT, or related field.
• Experience with Salesforce and NetSuite in business environment.
• Experience partnering with CRM/ERP admins and understanding CRM/ERP workflows.

Responsibilities

• Oversee Salesforce and NetSuite and work with platform admins.
• Partner with Sales, Finance, Operations, Billing, and Customer Support to translate needs into system improvements.
• Own intake and evaluation of system requests and determine the best solution.

Skills

Strong communication

Cloud-first SaaS

Bridge technical and business

Hands-on IT mindset

Tools

Salesforce

NetSuite

Google Workspace

JumpCloud-Okta

Celigo

Job description

IT & Business Systems Manager

$100000 - $110000 per year | Camarillo, CA | Remote | Permanent

We are looking for a hands-on IT and Business Systems Manager to lead day-to-day technology for our team

A bit about us:

As the IT & Business Systems Manager, you will own and help shape the technology systems that support the company's day-to-day business operations, with a strong focus on Salesforce, NetSuite, and the processes connecting teams across Sales, Finance, Operations, Billing, and Customer Support.

This is a broad, hands-on role that sits at the intersection of business systems, operations, and IT. A major part of the position will be overseeing Salesforce and NetSuite through the administrators who support those platforms, evaluating business requests, improving processes, and determining where technology changes will create meaningful business value.

You do not need to be the hands-on Salesforce or NetSuite administrator, but you should understand how CRM and ERP platforms support business operations and be comfortable managing the people, priorities, integrations, and processes surrounding them.

You will also oversee the company's U.S. IT environment and remain comfortable stepping in when an escalated technical issue requires hands-on support.

The environment is highly focused on automation and AI, giving you the opportunity to improve existing workflows and identify new ways technology can make the organization more efficient.

Why join us?

• $100,000–$110,000 base salary
• Fully remote position
• 75% employer-paid medical, dental, vision, disability, and life insurance premiums
• Multiple HMO and PPO medical options
• 401(k) with 3% company match
• Paid time off
• Paid sick time
• FSA, short-term disability, long-term disability, and voluntary benefit options
• Partial gym membership reimbursement
• Partial pet insurance reimbursement
• Professional development and career growth opportunities
• Company gatherings and team events

Job Details

What You'll Do

Business Systems & Operations

• Oversee Salesforce and NetSuite and work closely with the administrators responsible for each platform
• Partner with Sales, Finance, Operations, Billing, and Customer Support to understand business needs and translate them into system and process improvements
• Own the intake and evaluation of business system requests, identifying the underlying problem before determining the appropriate solution
• Evaluate whether requests should be solved within Salesforce, NetSuite, an integration, automation, or another internal tool
• Prioritize enhancements based on business impact, cost, complexity, and value
• Manage system priorities, projects, timelines, open issues, and deliverables
• Help ensure accurate and reliable data flow between CRM, ERP, billing, and other business applications
• Identify opportunities to streamline workflows and improve business processes through technology
• Manage technology vendors, contracts, renewals, licensing, and software utilization

IT Operations

• Oversee day-to-day U.S. IT operations and the end-user technology experience
• Manage onboarding, offboarding, access, licensing, and permissions
• Serve as the escalation point for complex support issues that cannot be resolved through AI-assisted Tier 1 support
• Administer and oversee Google Workspace, identity/SSO, endpoint security, and Mac/Windows environments
• Manage the ITSM ticket queue and identify recurring issues and opportunities for automation
• Improve IT runbooks, workflows, and support automation
• Support office and conference-room technology as needed
• Partner with international IT teams supporting other regions

Technology, AI & Compliance

• Help manage AI governance, approved tools, and responsible technology usage
• Identify opportunities to use AI and automation to improve internal operations
• Support SOC 2 and ISO 27001/27701 compliance initiatives
• Help establish scalable technology processes as the organization grows

What We're Looking For

• 4+ years of experience in business systems, enterprise applications, IT/business technology, or a related function
• Experience working with Salesforce and NetSuite in a business environment
• Experience overseeing, managing, or partnering closely with CRM and ERP administrators
• Strong understanding of how business systems support processes across areas such as Sales, Finance, Operations, Billing, or Customer Support
• Experience gathering business requirements and evaluating system or process changes
• Ability to assess technology requests based on business impact, cost, complexity, and ROI
• Experience managing system enhancements, priorities, vendors, or technology projects
• Strong communication skills with the ability to bridge technical teams and business stakeholders
• Experience working within a cloud-first/SaaS environment
• Comfortable remaining hands-on with IT and troubleshooting escalated technical issues when necessary
• Ability to work independently, make sound decisions, and take ownership of technology initiatives

Nice to Have

• Experience with Salesforce/NetSuite integrations or data flow between CRM and ERP systems
• Experience with middleware/iPaaS platforms such as Celigo
• Google Workspace administration experience
• Experience with identity/SSO platforms such as JumpCloud, Okta, or similar
• Experience supporting Mac and Windows environments
• Experience using AI for automation, internal applications, or IT support
• SOC 2, ISO 27001, or similar compliance experience
• Experience leading system implementations, migrations, or major business process changes
• Experience creating lightweight internal applications, dashboards, or automations

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.