IT & Business Systems Delivery Lead

Webhosting; Northern (KY); On-site; USD 120,000 - 180,000; Full time

Job summary

Pantheon is seeking a Delivery Lead to orchestrate IT & Business Systems portfolio work, balancing internal stakeholders with external partners. You will own roadmaps, manage large programs, and drive an AI-supported intake process to keep work flowing smoothly.

You will report to the VP of IT & Business Systems and help define the delivery rhythm for an AI-first team that moves quickly while maintaining rigorous governance.

Qualifications

• Own the IT & Business Systems team's portfolio roadmap across initiatives.
• Orchestrate the team’s largest programs with partners, internal leads, and stakeholders against deadlines.
• Run the AI-supported intake process end to end: triage, route, inform.
• Communicate weekly delivery status, launch communications, and publish a team roadmap.

Responsibilities

• Build and own the IT & Business Systems team's portfolio roadmap across initiatives.
• Coordinate external partners, internal leads, and stakeholders to hit deadlines.
• Run the AI-supported intake process end to end.
• Provide weekly delivery status and launch communications.
• Manage risks, decisions, and escalations across workstreams.
• Coordinate vendors on scope, timelines, and deliverable quality.
• Create lightweight delivery frameworks with clear requirements, success metrics, and review cadences.

Skills

Portfolio management

Program orchestration

AI intake process

Communication

Risk management

Vendor management

Delivery frameworks

Job description

Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows.

The Role

Pantheon is transforming the systems that run our business, and our IT & Business Systems team is hiring a Delivery Lead to be its orchestra conductor. This role is deliberately scoped to our own team’s portfolio, it is not a company-wide PMO: you will own the team’s roadmap, orchestrate its largest programs day to day with implementation partners, and run its AI-supported intake process so every stakeholder stays informed. This is a high-visibility role reporting to the VP of IT & Business Systems, with the opportunity to build the delivery rhythm for an AI-first team that moves fast. If you love turning a busy portfolio into a clear plan, and you would rather be in the details than above them, this role is built for you.

What You Need to Succeed

• Build and own the IT & Business Systems team’s portfolio roadmap: planning, sequencing, capacity, and dependency management across the team’s concurrent initiatives
• Orchestrate the team’s largest programs day to day, coordinating external implementation partners, internal systems leads, and business stakeholders against firm deadlines
• Run the team’s AI-supported intake process end to end: verify triage and qualification of incoming requests, route work to the right owner, and keep every requester informed at each step
• Communicate relentlessly: weekly delivery status, launch communications, post-launch reviews, and a published team roadmap that partners across the company can follow
• Manage risks, decisions, and escalations across workstreams; surface slippage early and drive it to resolution with the right owners
• Coordinate vendors and implementation partners on scope, timelines, and deliverable quality
• Build lightweight, repeatable delivery frameworks (requirements, success metrics, review cadences) for use within the team