IT Business Systems Analyst (On-Site Position)

Trans Dist Comm of Hampton Rds; Hampton (VA); On-site; USD 70,000 - 110,000; Full time

Job summary

Hampton Roads Transit in Virginia seeks a skilled technical writer and data analyst to translate complex data trends into clear documentation, dashboards, and processes. You will collaborate with SME experts, develop procedures, and produce accurate reports using PowerBI, Tableau, and Office tools, ensuring compliance with records management.

The role requires a Bachelor's degree or equivalent, 10+ years of tech experience, 3+ years of technical writing, and a valid Virginia driver’s license.

Qualifications

• Bachelor’s degree or equivalent work experience, certifications, and training.
• At least 10+ years of general cross‑functional technology experience.
• At least 3+ years’ experience writing clear and concise technical documentation.

Responsibilities

• Identify data from primary or secondary data sources.
• Analyze and interpret trends or patterns in complex data sets.
• Develop procedures, forms, and work measurements to improve methods.
• Create presentations and charts for dissemination of data and trends.
• Translate complex technology discussions into workflows, requirements, and policies.
• Develop and update technical documentation adhering to guidelines.
• Coordinate records management within the department.
• Support software testing documentation activities as required.

Skills

Cross-functional experience

Technical communications

SME collaboration

Enterprise systems knowledge

Technical documentation

Written/verbal communication

Analytical thinking

Education

Bachelor's degree or equivalent

Tools

PowerBI

Tableau

Microsoft Office Suite

Adobe Pro

Job description

Position Overview

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment. This position opportunity is located in the Hampton Roads, VA offices and requires on-site presence.

Essential Job Functions

• Identify data from primary or secondary data sources.
• Analyze and interpret trends or patterns in complex data sets.
• Identify work elements in detail and develop work standards and method improvements.
• Develop procedures, forms, and work measurements to effect methods improvement and work simplification.
• Create presentations and charts for informative and accurate dissemination of data and trends.
• Develop methods to determine performance within the department and identify trends.
• Write and/or edit manuals for uniform use of new or revised procedures and policies.
• Perform independent or collaborative market research for the purposes of information gathering in support of proposal or solicitation development.
• Interpret data, analyze results using statistical techniques and provide ongoing reports.
• Develop and update technical documentation and content adhering to format, structure, and style guidelines.
• Proficiency in writing clear and concise technical and non-technical materials using authoring tools.
• Self‑starter and quick learner with excellent written and oral communication skills and an eye for pertinent detail.
• Translate complex technology discussions into workflows, requirements, business processes and policies.
• Complete assigned deliverables within strict timelines in a fast‑paced project environment.
• Maintain strict adherence to deadlines and timelines for product delivery.
• Manage records created and received in compliance with Hampton Roads Transit’s Records Management Policy and Procedures.
• Coordinate the records management effort within the department.

Required Knowledge, Abilities, and Skills

• Cross‑functional experience in the technology industry with writing experience preferred.
• Fast learner, self‑motivated, and able to manage multiple deliverables simultaneously.
• Major/concentration in Information Systems, or Technical Communications a plus.
• Work collaboratively with SME experts to coordinate and edit material.
• Learn and understand functionality of varied enterprise systems and software applications.
• Lead JAD sessions and/or facilitate meetings to extract requirements for a scope of work or development project.
• Translate technical details into functional business language.
• Support software testing documentation activities as required.
• Working knowledge of technology and engineering processes.
• Effectively convey information and work well in a structured environment.
• Communicate effectively with different levels of management and within the business administrative, functional and technical communities.
• Good critical and analytical thinking.
• Self‑edit work effectively and write clear, concise, and comprehensive documentation on complex, multi‑level technical issues, including storyboard creation and development.
• Excellent organization, strong written/verbal communication with an eye for detail.
• Ability to grasp complex software, learn quickly and work within tight deadlines.
• Handle multiple tasks simultaneously and meet multiple deadlines.

Software Knowledge and Skills

• Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential.
• Problem‑solving skills associated with software applications used.
• Software usage relevant to job duties will be evaluated.
• Proficiency in the use of various software products such as:
  • Microsoft Office Suite (Word, Excel, Access, PowerPoint, Publisher, Project, Visio, Teams, OneDrive)
  • Adobe Pro
  • Reporting tools PowerBI, Tableau, etc.
  • Other DB tools, etc.

Safety Responsibility

Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures and policies. Take an active part in reporting unsafe conditions and any hazards within the workplace to their Supervisor, Manager and/or the Safety Department.

Training and/or Education

Bachelor’s degree or equivalent work experience, certifications, and training.

Required Experience

• At least 3+ years’ experience writing clear and concise technical documentation.
• At least 10+ years of general cross‑functional technology experience.

Licenses or Certificates

• Possess a valid Driver’s License.
• Acquire a Virginia Driver’s License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

HRT is proud to be an Equal Opportunity Employer. If you need reasonable accommodations to complete the HRT employment application and/or the interview, contact HRT Human Resources at (757) 222‑6000 or email [e-mail].