IT Business Systems Analyst - Data, Requirements & Docs

CapMetro; Hampton, Northern (VA, KY); Hybrid; USD 75,000 - 105,000; Full time

Job summary

The IT Business Systems Analyst at Hampton Roads Transit works with management to prioritize business and information needs and to document process improvements, system specifications, testing and training plans. Strong writing, data analysis, and translating complex tech into workflows are essential.

This on-site role in Hampton Roads, VA requires a bachelor’s degree or equivalent work experience, and familiarity with documentation and enterprise software tools.

Qualifications

• Cross-functional experience in the technology industry with writing experience preferred.
• Fast learner, self-motivated, and able to manage multiple deliverables simultaneously.
• Major/concentration in Information Systems, or Technical Communications a plus.
• Ability to translate technical details into functional business language.
• Experience writing clear and concise technical documentation.

Responsibilities

• Identify data from primary or secondary data sources.
• Analyze trends and patterns in complex data sets.
• Develop work standards and method improvements.
• Create presentations and charts for data dissemination.
• Write and edit manuals for new procedures and policies.
• Coordinate records management within the department.
• Lead meetings to extract requirements for a scope of work.

Skills

Data analysis

Requirements gathering

Written communication

Cross-functional collaboration

Attention to detail

JAD facilitation

Documentation writing

Project coordination

Analytical thinking

Multi-tasking

Education

Bachelor's degree or equivalent

Information Systems/Technical Communications background

Tools

Microsoft Office

PowerBI

Tableau

Visio

Project

Adobe Pro

Job description

The IT Business Systems Analyst at Hampton Roads Transit works with management to prioritize business and information needs and to document process improvements, system specifications, testing and training plans. Strong writing, data analysis, and translating complex tech into workflows are essential.

This on-site role in Hampton Roads, VA requires a bachelor’s degree or equivalent work experience, and familiarity with documentation and enterprise software tools.