IT Business Systems Analyst

ThyssenKrupp Materials NA, Inc.; Southfield (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance and Disability

401(k) with Company Match

Paid Vacation and Holidays

Tuition Reimbursement

Job summary

The IT Business Systems Analyst at ThyssenKrupp Materials NA, Inc. serves as the liaison between business stakeholders and technical teams, analyzing and optimizing enterprise systems and applications to support organizational goals.

This role translates business needs into system requirements and ensures solutions align with the broader IT and enterprise architecture landscape. The role supports ERP/CRM configurations, data migrations, and interface design across platforms, collaborating with

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent experience).
• 1-3 years of experience as a business systems analyst or similar IT analyst role.
• Knowledge of SDLC and BABOK or equivalent methodologies.
• Experience with enterprise systems (ERP, CRM) — configuration, support, or implementation.
• Proficiency with Microsoft Office products.

Responsibilities

• Elicit, document, and analyze business requirements for new systems, enhancements, and integrations.
• Translate business needs into functional specifications and system requirements documents.
• Develop process flows and system diagrams to capture current and future state.
• Configure, test, and support enterprise applications (ERP, CRM) and interfaces.
• Lead or assist in User Acceptance Testing and go-live activities.

Skills

SDLC knowledge

BABOK

Communication skills

Analytical thinking

Troubleshooting

Microsoft Office

Education

Bachelor's degree in Information Systems or related field

Tools

ERP

CRM

Job description

Job SummaryThe IT Business Systems Analyst serves as the liaison between business stakeholders and technical teams, analyzing and optimizing enterprise systems and applications to support organizational goals. This role combines business process expertise with technical systems knowledge, translating business needs into system requirements and ensuring solutions align with the broader IT and enterprise architecture landscape.Job DescriptionKey Responsibilities:Requirements & Systems AnalysisElicit, document, and analyze business requirements for new systems, enhancements, and integrationsTranslate business needs into functional and technical specifications, system requirements documents, and user storiesAnalyze existing business systems and workflows to identify inefficiencies, gaps, or opportunities for automationDevelop process flows, data flow diagrams, system architecture diagrams, and integration mapsConduct gap analysis between current-state and future-state system capabilitiesPartner with enterprise architecture and governance teams to ensure proposed solutions align with standards (e.g., ARB review processes)System Configuration & SupportConfigure, test, and support business applications (e.g., ERP, CRM, ticketing, or other enterprise platforms)Collaborate with developers and vendors to design system solutions that meet business requirementsSupport system integrations, data migrations, and interface design between platformsTroubleshoot system issues, perform root-cause analysis, and coordinate resolution with IT teams or vendorsMaintain system documentation, configuration standards, and knowledge base articlesTesting & ImplementationDevelop test plans, test cases, and scripts for system enhancements and new implementationsLead or support User Acceptance Testing (UAT), including defect tracking and resolution coordinationSupport change management activities, including training materials and end-user communicationParticipate in go-live planning, cutover activities, and post-implementation supportStakeholder Collaboration & GovernanceServe as primary point of contact between business units and IT for assigned systemsFacilitate requirements workshops and stakeholder interviews across departmentsPresent system recommendations and analysis findings to technical and non-technical stakeholdersEnsure system-related artifacts and documentation meet organizational governance and standardization requirementsSupport project managers with scope definition, timelines, and risk identification for systems-related initiativesQualificationsMinimum Requirements:Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent experience)1-3 years of experience as a business systems analyst, systems analyst, or similar IT analyst roleStrong understanding of systems development life cycle (SDLC) and business analysis methodologies (BABOK or equivalent)Experience with enterprise systems (ERP, CRM, or similar platforms) — configuration, support, or implementationKnowledge and basic proficiency with AI tools like Microsoft CoPilotExperience developing requirements documentation, process flows, and system diagramsStrong analytical, problem-solving, and troubleshooting skillsExcellent communication skills, with ability to bridge technical and business audiencesWorking knowledge of Microsoft Office products (Word, Excel, PowerPoint)Preferred Requirements:Experience with process modeling or diagramming tools (Visio, Figma, Lucidchart)Benefits OverviewWe offer competitive company benefits to eligible positions, such as :Medical, Dental, Vision InsuranceLife Insurance and DisabilityVoluntary Wellness Programs401(k) and RRSP programs with Company MatchPaid Vacation and HolidaysTuition ReimbursementAnd more!Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.DisclaimerThis is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. 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