IT Business Relationship Manager (BRM)- LA METRO

Cornerstone Concilium, Inc.; Los Angeles (CA); On-site; USD 100,000 - 150,000; Full time

Job summary

HRsmart in Los Angeles seeks an IT Business Relationship Manager (BRM) for LA Metro to align IT initiatives with transit operations. You will lead roadmaps and drive IT solutions to boost efficiency and passenger experience.

Ideal candidates have 5–7 years in BRM/IT PM, a Bachelor’s degree, and strong ERP/CRM knowledge, plus excellent communication and strategic planning skills.

Qualifications

• Bachelor’s degree in IT, Business Administration, or related field; Master’s preferred.
• 5-7 years in IT BRM, business analysis, or IT project management, public transport preferred.
• Strong knowledge of transportation management software, ERP, CRM, GPS tracking, asset management, passenger info systems.
• Ability to align technology roadmaps with business strategies and ensure scalability and regulatory compliance.
• Excellent interpersonal, communication, and strategic planning skills; translate business needs into IT solutions.

Responsibilities

• Act as strategic interface between IT and transit business units to align technology with goals.
• Develop and drive technology roadmaps and implementation projects.
• Collaborate with leaders to identify solutions for operating efficiency and customer satisfaction.
• Design/implement IT systems for passenger information, fare collection, scheduling, and fleet management.
• Ensure scalability and regulatory compliance across IT initiatives.

Skills

IT BRM

Business analysis

IT project management

Technology roadmaps

Strategic planning

Stakeholder communication

Education

Bachelor's degree

Master’s degree

ITIL certification

Tools

ERP

CRM

GPS tracking

Asset management

Passenger information systems

Job description

IT Business Relationship Manager (BRM)- LA METRO - (376)

Job Title

IT Business Relationship Manager (BRM)- LA METRO

Location

Category

Information Technology

Job Type

Full-time

Manager

Education

Bachelor's Degree

Salary Grade

$48.07 - $72.11 ( $100,000 to $150,000 YR )

Travel

Security Clearance Required

None

Job Description

Project Description:

The IT Business Relationship Manager (BRM) will act as a strategic interface between IT and public transportation business units (metro, bus, train), aligning technology initiatives with business goals. The role involves strategic planning, technology roadmap development, and driving the implementation of IT solutions to enhance operational efficiency and customer satisfaction.

Role Description:

The BRM will collaborate with business leaders and IT teams to identify technology solutions that address operational challenges, improve service delivery, and optimize public transportation systems. This includes designing and implementing IT systems for passenger information, fare collection, scheduling tools, and fleet management, while ensuring scalability and compliance with regulatory standards.

Skills and Requirements

• Bachelor’s degree in IT, Business Administration, or a related field; Master’s degree or ITIL certification preferred.
• 5-7 years of experience in IT business relationship management, business analysis, or IT project management, ideally within the public transportation industry or a related field.
• Strong knowledge of transportation management software systems, ERP, CRM, GPS tracking, asset management, and passenger information systems.
• Proven experience in developing and aligning technology roadmaps with business strategies, ensuring scalability, sustainability, and alignment with both short-term operational needs and long-term strategic objectives.
• Excellent interpersonal, communication, and strategic planning skills, with the ability to translate business needs into IT solutions and drive collaboration between IT and business leaders.

Specialized Skills

We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.