EXECUTIVE OFFICER, INFORMATION TECHNOLOGY (BUSINESS OPERATIONS)

Los Angeles Metro

Los Angeles (CA)

On-site

USD 180,000 - 320,000

Full time

37 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Los Angeles Metro seeks a seasoned IT leader to work with the CITO, guiding Metro's Information Technology Services to support operations, mobility, and public engagement.

You will shape strategic plans, oversee infrastructure, security, budgets, and vendor partnerships, and coordinate with senior leadership to deliver innovative, reliable public transit technology. Strong background in public sector IT is essential.

Qualifications

Requires combination of education and experience; typical pathway includes senior IT leadership in large organizations.
Education may be substituted by equivalent experience on a year-for-year basis.
Certifications such as PMP, CISSP, CISM highly preferred for leadership and risk management.

Responsibilities

Provide strategic leadership with the CITO for Metro's ITS to meet objectives and improve mobility.
Lead planning and governance for IT initiatives across departments and with external partners.
Oversee IT infrastructure, security, budgets, procurements, and vendor contracts.

Skills

Strategic leadership

Public sector experience

Project management

Budget management

Cyber security awareness

Vendor management

Education

Bachelor’s Degree in CS/IS/Business

Master’s Degree preferred

PMP Certification

CCNP/CCIE/CCNA/CISSP/CISM certifications

Job description

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Assists the Chief Information Technology Officer (CITO) in executing the overall functioning of Metro's Information Technology Services (ITS) by supporting and leading Metro's internal ITS staff to meet their objectives of providing much of the technology infrastructure that supports communications with the public and near real time information to partners in Operations, other business units, and the public to improve mobility and trip experience.

Recruitment Timelines

Interviews are projected to be scheduled for the week of November 16, 2026. These dates are subject to change. We encourage you to monitor your governmentjobs.comprofile and emails for the latest updates.

Examples of Duties

With the CITO, provides strategic leadership, assistance, and direction for Metro's use of information technology
Provides leadership in planning/managing progress toward strategic goals and objectives for the ITS department
Provides technical advice to the CITO on the development and enforcement of information technology throughout Metro
Provides technology insight for public-facing innovation initiatives
Provides assistance in forecasting Metro's information systems needs concerning hardware, software, and/or human resources staffing
Oversees technology architecture and infrastructure planning and engineering
Oversees IT infrastructure daily operations and service delivery
Provides oversight of department's administrative functions including budget development, procurements, policies, and procedures
Directs the preparation of Requests for Proposals (RFPs) for various assigned projects
Coordinates the work of contractors and consultants in the study, design, development, implementation, and maintenance of the information systems and related projects
Represents Metro before outside agencies, organizations, and interdepartmental task forces and committees in the absence of the CITO
Interfaces with Board of Directors staff and senior leadership team as necessary to communicate status of agency initiatives; prepares written and oral reports, as required
Participates in the department's information security, disaster recovery, and safety programs
Supervises, trains, and motivates assigned staff

Minimum Qualifications

May be required to perform other related job duties

Required

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field; Master's Degree in related field preferred

Experience

Eight years of relevant senior management-level experience administering information systems

Certifications/Licenses/Special Requirements

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Professional/industry certifications preferred, such as Project Management Professional (PMP) Certificate, Cisco Certified Network Professional (CCNP), Cisco Certified Internetwork Expert (CCIE), Cisco Certified Network Associate (CCNA), FCC (Federal Communications Commission) Radio License, Certified Information Systems Security Professional (CISSP), and Certified Information Security Manager (CISM)

Preferred Qualifications

Experience providing strategic leadership for complex technology systems and strategic digital transformation initiatives
Experience implementing technologies within a transit authority or public sector
Experience overseeing technology governance frameworks, Project Management Office (PMO) and budget administration
Experience presenting to senior leadership, Board of Directors, and elected officials

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

Theories, principles, applications and practices of information technology systems, including advanced technology, systems, integration, state-of-the-art hardware, software systems and emerging technologies
Applicable local, state, and federal laws, rules and regulations governing information systems within a public agency environment, such as PCI-DSS (Payment Card Industry Data Security Standard), HIPPA (Health Insurance Portability and Accountability Act), and PII (Personally Identifiable Information)
Cyber security best practices
Project Management Lifecycle (PMLC)
Systems Development Lifecycle (SDLC)
Budget, procurement, and contract procedures and administration for public agencies
Long-range information systems strategic planning methodology and techniques
Organizational behavior and modern management theory

Skill in

Planning, organizing, and directing the work of information systems functions
Analyzing situations, identifying problems, implementing solutions, and evaluating outcomes
Overseeing and managing large-scale projects serving a diverse group of stakeholders across all business units within Metro
Determining strategies to achieve goals
Thinking strategically and innovatively
Exercising sound judgment and creativity in making decisions and in stressful situations
Utilizing computers and technology for decision making
Communicating effectively orally and in writing
Effective business writing and preparing executive reports
Interacting professionally with various levels of Metro employees, the Board of Directors, and outside representatives
Conflict resolution

Ability to

Lead multidisciplinary groups to meet agency objectives
Organize and prioritize limited resources
Manage large and complex projects
Represent Metro at external events in a professional manner
Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
Prepare comprehensive reports and correspondence
Develop and manage multimillion-dollar budgets
Plan financial and staffing needs
Make financial decisions within a budget
Supervise, train, lead, coach, and motivate assigned staff
Travel to offsite locations within a reasonable timeframe
Read, write, speak, and understand English

Special Conditions

This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
This classification is at-will and the incumbent serves at the pleasure of the hiring authority
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

Typical office situation
Close exposure to computer monitors and video screen

Physical Effort Required

Sitting at a desk or table
Operate a telephone or other telecommunications device and communicate through the medium
Communicating through speech in the English language required

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Benefits For Regular Employees

Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.
Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.
Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.
Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.
Holidays - 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth, Thanksgiving Day, Day After Thanksgiving, and Christmas Day.
Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Hire date - 5 years 20 days
Beginning of 6th - 10th year 25 days
Beginning of 11th - 15th year 30 days
Beginning of 16th + years 35 days
Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.
Other Benefits - Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.