IT Business Relationship Manager

Sentara Health; Virginia Beach (VA); On-site; USD 129,000 - 199,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k with employer match

Tuition assistance

Job summary

Sentara Health is seeking an experienced Business Relationship Manager to join the IT Business Relationship Management team. The BRM will align business and IT, foster open communication, and lead collaborative planning with senior stakeholders across IT Strategy, Finance, and Contracting.

Ideal candidates have 5-7 years in IT/healthcare relationship management, with health plan experience and strong leadership, communication, and influencing skills.

Qualifications

• Minimum 5-7 years of relevant work experience in IT, healthcare, or business relationship management.
• Health plan experience is preferred.
• Bachelor’s degree in IT, business, or related field (or equivalent).
• Strong communication, leadership, and interpersonal skills with senior IT/business stakeholders.

Responsibilities

• Ensure IT and business management are aligned through open communication and collaborative planning.
• Develop and manage key relationships with Senior Leadership, IT Strategy, IT PPM, Enterprise Architecture, Finance, and Contracting.
• Understand business needs, strategy, and IT cost implications; validate funding prior to IT work initiation.
• Bridge business and IT to remove roadblocks and keep projects moving forward.

Skills

Relationship management

Stakeholder management

Communication

Strategic thinking

Leadership

Interpersonal skills

Negotiation

Business partnering

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

Job description

Overview

Sentara Healthcare’s Information Technology division is seeking a proven leader at the individual contributor level to join the IT Business Relationship Management team. The Business Relationship Manager (BRM) primary focus is ensuring that the business and IT management are aligned; they do this by fostering open communication, shared understanding, and collaborative planning. Additionally, they engage early and often to understand the business needs, strategy, potential opportunities, and help the business navigate IT when needed. Ensure a comprehensive understanding of IT cost implications associated with project intake, while validating funding availability and approval prior to the initiation of IT work. BRMs act as a bridge between business and IT, helping reduce issues, remove roadblocks, and keep work moving forward. The BRM drives key relationships and actively partners with Senior Leadership, IT Strategy, IT PPM, Enterprise Architecture, Transformation Office, Finance, and Contracting to support shared ownership, clear decisions, and strong business outcomes. The BRM currently being recruited will support the Sentara Health Plan division of the organization. The ideal candidate will understand health plan business operations. Prior information technology experience— including project management, ServiceNow, and/or core service management fundamentals is highly desired.

City/State

Virginia Beach, VA

Work Shift

First (Days)

Education

• Bachelor’s degree in IT, business, or related field or an equivalent Preferred)

Certification/Licensure

• relevant certification (Preferred)

Experience

• Minimum 5- 7 years of relevant work experience in areas of IT, healthcare, or business relationshi pmanagement, process engineering, and/or business analysis or other related experience.
• Health plan experience.
• Master of listening, reframing, influencing, and persuading
• Excellent interpersonal, communication, presentation & leadership skills
• Must be skilled at interacting with IT and business partner senior leadership
• Must demonstrate ability to build exceptional working relationships with both the business unit and ITto establish a sense of trust, team engagement, and ownership
• Strategic agility and partnering – can anticipate future business needs and has broad knowledge andperspective of the business unit
• Strong business IQ – has a deep understanding of the business unit operations, operating model, andpriorities.

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $128,648.00 - $199,097.60 annually. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the‑art medical equipment and highly‑skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000‑member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco‑free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.