IT Business Partner

Michael Page; United States; À distance; USD 110 000 - 170 000; Plein temps

Résumé du poste

Ocupacao's IT Business Partner role within the Technology department focuses on aligning technology initiatives with business needs. You will build strong relationships between stakeholders and technology teams to enable informed decision-making and successful delivery of business objectives.

You will translate business needs into IT requirements, oversee regional IT service delivery, manage internal and external providers, and promote ITSM practices while supporting governance and compliance.

Qualifications

• It or ITIL/ITSM experience in a global, multi-site setting.
• Translate business needs into IT demand and value-driven opportunities.
• Strong knowledge of ITIL/ITSM practices and governance.
• Experience governing external IT vendors and internal teams.
• Fluent English with senior stakeholder engagement.

Responsabilités

• Act as main contact between business stakeholders and Global IT.
• Translate business needs into structured IT requirements and priorities.
• Oversee IT service delivery across the region with KPI targets.
• Manage relationships with internal teams and external providers.
• Promote ITSM best practices, process optimization, automation.
• Support governance, risk management, and compliance activities.

Connaissances

ITIL/ITSM knowledge

Stakeholder management

Business relationship management

Global / multi-site experience

Fluent English

Formation

Bachelor's degree in Computer Science, Information Technology, Business Management, or related field

Outils

ServiceNow

Description du poste

As a IT Business Partner, you will work within the Technology department of a global company, helping align technology initiatives with business needs. You will build strong relationships between stakeholders and technology teams, ensuring effective collaboration, informed decision-making, and successful delivery of business objectives.

Client Details

• Leading global company in the industrial and manufacturing industry.

Description

• Act as the main point of contact between business stakeholders and Global IT, ensuring technology initiatives are aligned with business objectives;
• Translate business needs into structured IT requirements, supporting the prioritisation and delivery of projects, services, and improvements;
• Oversee IT service delivery across the region, ensuring service quality, stability, and continuous improvement in line with business expectations;
• Manage relationships with internal teams and external service providers, ensuring service performance and agreed KPIs are achieved;
• Drive operational excellence by promoting ITSM best practices, process optimisation, automation, and service improvements;
• Support service governance, risk management, and compliance activities while ensuring operational readiness for new or enhanced services.

Profile

• Degree or equivalent qualification in Computer Science, Information Technology, Business Management, or a related field;
• Extensive experience in IT Business Partnering, Business Relationship Management or senior IT Service Management within a global, multi-site or manufacturing organisation;
• Experience working across business and technology teams to define clear requirements;
• Demonstrated ability to translate business strategy and operational needs into structured IT demand and value-driven technology opportunities;
• Strong practical knowledge of ITIL and ITSM practices;
• Proven experience governing external IT vendors, managed service providers and internal technical teams;
• Experience leading business or service reviews and engaging with senior stakeholders;
• Experience shaping, prioritising and routing business demand through appropriate governance and delivery channels;
• Experience working within manufacturing or another business-critical operational environment is desirable;
• Experience with ServiceNow or an equivalent IT Service Management platform is desirable;
• Fluent English.

Job Offer

• Opportunity to join a market-leading company and collaborate on global projects within international and diverse teams.