IT Business Analyst: Process Improvement + Analytics

SMC Corporation; Noblesville (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

SMC Corporation in Noblesville, IN seeks an IT Business Analyst to analyze business processes, evaluate data in enterprise applications, and serve as a liaison between business stakeholders and IT teams to improve performance and efficiency.

The role emphasizes requirements gathering, documentation, reporting, dashboards, and supporting testing, training, and post-deployment reviews across technology solutions.

Qualifications

• Associate degree in IT, CS, business, or related field (or equivalent).
• At least 1 year supporting business processes via data analysis and tech.
• Knowledge of enterprise applications and business systems.
• Strong analytical, problem-solving, and communication skills.
• Experience creating reports, documentation, and process workflows.
• Understanding of ITSM principles or ITIL foundations.
• Familiarity with SaaS platforms like Microsoft 365, MFA, Identity Management, and ITSM tools.

Responsibilities

• Analyze business processes and enterprise application data to identify trends and improvements.
• Facilitate root cause analysis of process and system-related problems.
• Develop corrective action recommendations and support implementation.
• Support continuous improvement to enhance operational efficiency.
• Collaborate with partners, project teams, vendors, and end users.
• Support testing, training, change management, and solution adoption.
• Assist with implementation and post-deployment reviews of technology solutions.

Skills

Analytical thinking

Problem-solving

Communication skills

Data analysis

IT systems knowledge

Education

Associate degree or equivalent

Tools

Microsoft 365

ITIL

Power BI

Job description

SMC Corporation in Noblesville, IN seeks an IT Business Analyst to analyze business processes, evaluate data in enterprise applications, and serve as a liaison between business stakeholders and IT teams to improve performance and efficiency.

The role emphasizes requirements gathering, documentation, reporting, dashboards, and supporting testing, training, and post-deployment reviews across technology solutions.