IT Business Analyst: Process Improvement & Analytics

SMC Corporation; Noblesville (IN); Hybrid; USD 60,000 - 90,000; Full time

Job summary

SMC Corporation in Noblesville, IN is seeking an IT Business Analyst to analyze business processes and enterprise data, support IT projects, and drive process improvements. You will work closely with stakeholders, gather requirements, and develop documentation and dashboards to inform decisions.

The role emphasizes collaboration with IT and business units, participation in testing and change management, and ongoing optimization of systems and workflows to boost efficiency.

Qualifications

• Associate's degree in Information Technology, Computer Science, Business, or related field; equivalent experience may be considered.
• 1+ years of experience supporting business processes through data analysis and technology solutions.
• Knowledge of enterprise applications and business systems.
• Strong analytical, problem-solving, and communication skills.
• Experience creating reports, documentation, and process workflows.
• Basic understanding of ITSM principles or ITIL foundations.
• Familiarity with SaaS technologies and platforms such as Microsoft 365, MFA, Identity Management, and IT Service Management tools.

Responsibilities

• Analyze business processes and enterprise application data to identify trends, issues, and improvement opportunities.
• Facilitate root cause analysis of process and system-related problems.
• Develop corrective action recommendations and support implementation efforts.
• Assist with continuous improvement initiatives that enhance operational efficiency and effectiveness.
• Gather, document, and validate business requirements.
• Develop and maintain business and technical documentation.
• Create process flows, user documentation, training materials, and work instructions.
• Support policy and procedure development and version control.
• Develop metrics, dashboards, and reports to support business and IT decision-making.
• Monitor operational performance, service effectiveness, and customer feedback.
• Analyze data to support strategic and operational initiatives.
• Collaborate with business partners, project teams, vendors, and end users.
• Support testing, training, change management, and solution adoption activities.
• Assist with implementation and post-deployment reviews of technology solutions.
• Participate in cross-functional projects and technology initiatives.
• Assist with IT administrative functions including asset management, software licensing, lifecycle management, and technology governance activities.
• Support compliance, documentation, and operational standards.

Skills

Analytical thinking

Communication skills

Problem-solving

Data analysis

Team collaboration

Education

Associate's degree in IT or related field

Tools

Power BI

Microsoft 365

IT Service Management tools

MFA

Identity Management

Job description

SMC Corporation in Noblesville, IN is seeking an IT Business Analyst to analyze business processes and enterprise data, support IT projects, and drive process improvements. You will work closely with stakeholders, gather requirements, and develop documentation and dashboards to inform decisions.

The role emphasizes collaboration with IT and business units, participation in testing and change management, and ongoing optimization of systems and workflows to boost efficiency.