IT Business Analyst - Journey

State of Washington; Lacey (WA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Washington State Department of Ecology is seeking a Journey-level IT Business Analyst in the ITSO. The role connects program needs with technical solutions, translating complex processes into actionable specifications and documentation.

You will gather requirements, map workflows, analyze data, and support Agile delivery while working with program staff, IT teams, and project managers. Telework is allowed with some in-person meetings near Lacey, WA.

Qualifications

• Six years of experience and/or education related to the duties of the position.
• Experience in requirements analysis, documentation, and testing.
• Experience applying SDLC and Agile methodologies to projects.

Responsibilities

• Elicit, analyze, and document business and technical requirements for new or enhanced systems.
• Align improvements with agency goals and consult with staff and partners.
• Create process maps, workflows, and user stories for Agile delivery.
• Evaluate system functionality, identify gaps, and recommend improvements.
• Develop clear documentation including user stories and system guides.
• Develop test plans to ensure solutions meet business needs.

Skills

Business Analysis

Requirements Documentation

Quality Assurance

SDLC & Agile

Systems Integration

Critical Thinking

Communication

Collaboration

Education

STEM/IT degree

Job description

Keeping Washington Clean and Evergreen

The Department of Ecology is hiring an IT Business Analyst - Journey within the Information Technology Services Office (ITSO).

Location:

• Headquarters Office in Lacey, WA.
• Upon hire, you must live within a commutable distance from the duty station.

Schedule:

• This position is eligible for telework and flexible schedule options.
• You may telework most of your work time with occasional in-person meetings and activities.
• Schedules are dependent upon position needs and are subject to change.

Application Timeline:

• Apply by August 03, 2026
• Applications submitted after the date above may not be reviewed unless additional qualified applicants are needed.

In this role, you will serve as a vital link between program needs and technical solution design and implementation across the Department of Ecology. You will collaborate with program staff, technical teams, and project leaders to analyze business processes, document system requirements, and support technology solutions that help the agency fulfill its mission. Your work will involve engaging with diverse technologies, assessing system and business workflows, and translating complex technical concepts into clear, actionable documentation.

You will work hands-on with activities such as gathering and refining requirements, mapping processes, analyzing data, conducting system testing, and supporting application enhancements. This position provides opportunities to work with new and evolving platforms, contribute to modernization efforts, and build strong working relationships across a wide range of Ecology programs.

This journey-level role is well suited for someone who is experienced, collaborative, and eager to understand how systems and business processes intersect. You will gain exposure to enterprise-level applications, project initiation and delivery, and will become familiar with lean practices and agile methods.

What you will do:

• Elicit, analyze, and document business and technical requirements for new or enhanced systems, ensuring clarity and alignment across partners and customers.
• Understand Agency strategic goals to ensure alignment of any recommended improvements and technical solutions. Consult with staff and external partners to analyze technology needs and problems.
• Create process maps, workflows, user stories, and other analytical artifacts to translate complex business needs into actionable technical specifications, supporting Agile delivery practices.
• Collaborate with program staff, IT teams, and project managers to evaluate system functionality, identify gaps, and recommend improvements or solution options.
• Develop clear, accessible documentation—including user stories, business rules, and system guides—to support ongoing operations and knowledge sharing.
• Develop quality assurance test plans to ensure technical solutions meet business needs.

For detailed information on how we calculate experience and responses to other frequently asked questions, please visit our Recruitment website.

Required Qualifications:

• Six years of experience and/or education related to the duties of the position, which includes the following:
  • Business Requirements Analysis – Proven track record independently eliciting, analyzing, and refining business needs to ensure solutions align with agency goals.
  • Requirements Documentation & Traceability – Demonstrated skills in creating clear, testable, and traceable requirements to support successful design, development, and validation.
  • Quality Assurance & User Acceptance Testing – Demonstrated proficiency developing test strategies, leading UAT activities, and ensuring defects are identified and resolved before production release.
  • SDLC and Agile Methodologies – Proven track record applying SDLC, Agile, or hybrid project methods to ensure requirements and testing are effectively integrated into project workflows.
  • Systems & Integration Analysis – Demonstrated ability to assess system capabilities and integration needs to ensure solutions are feasible, sustainable, and aligned with enterprise architecture.
  • Critical Thinking & Problem Solving – Demonstrated ability to evaluate information, identify root causes, analyze alternatives, and recommend solutions that support business objectives.
  • Communication – Demonstrated ability to clearly convey complex information to ensure shared understanding across technical and nontechnical partners.
  • Collaboration & Partner Engagement – Proven track record working effectively with diverse groups to gather input, resolve issues, and build alignment on project direction.
• Education involving a major study in Computer Science, Information Technology (IT), Science, Technology, Engineering, Mathematics (STEM), Business Administration, or closely related field.

Examples of how to qualify:

• 6 years of experience.
• 5 years of experience AND 30-59 semester or 45-89 quarter college credits.
• 4 years of experience AND 60-89 semester or 90-134 quarter college credits (Associate’s degree).
• 3 years of experience AND 90-119 semester or 135-179 quarter college credits.
• 2 years of experience AND a Bachelor’s degree or higher.

Special Requirements/Conditions of Employment:

• This position requires training to keep consistent with industry best practices. Leadership works with industry leaders to forecast changes in information technology and lists required training in this position’s yearly Performance Development Plan (PDP). Staff within this division are provided two (2) hours per week for training. It is expected that this position will take what is learned in their training and apply it to their daily work.

Desired Qualifications:

• A Bachelor’s degree with a focus on business, information technology, project management, business analysis or related field.
• Four years of business analysis experience on IT projects that cross program or agency boundaries.
• Certification of Capability in Business Analysis (CCBA) or as a Certified Business Analysis Professional (CBAP) through the International Institute of Business Analysis (IIBA), OR completion of a business analyst certification from a university or college.
• Prosci OCM Certification.
• Agile certifications or experience.

If you are excited about this role and meet the required qualifications, we encourage you to apply. Desired qualifications reflect additional knowledge, skills, or experience that are nice to have but not required. Studies have shown that some applicants, especially women and people of color, are less likely to apply unless they meet every listed qualification. At the Department of Ecology, we are dedicated to building a diverse and authentic workplace centered in belonging, and we welcome applicants with varied backgrounds and unique perspectives.

Ecology does not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.

Our Commitment to DEIR

Diversity, Equity, Inclusion, and Respect (DEIR) are core values central to Ecology's work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.

Diversity: We celebrate and appreciate diversity; our unique perspectives and abilities enrich us all and lead to innovative approaches and solutions.

Equity:We champion equity, recognizing that each of us need different things to thrive.

Inclusion: We intentionally create and hold space so that we all have meaningful opportunities to participate and contribute to Ecology’s work.

Respect: We treat each other with respect and dignity, acknowledging the inherent worth of our diverse perspectives and lived experiences, even in times of uncertainty and disagreement.

We believe that DEIR is both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued.

Application Process

Ecology seeks diverse applicants: We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified job seekers from all backgrounds are encouraged to apply.

Need an Accommodation?

• Please contact us at 360-407-6186 or [e-mail]
• If you are deaf or hard of hearing, you may call through the Washington Relay Service by dialing 711 or 1-800-833-6384.

Questions?

• For specific questions about the position location options, schedule, or duties, please contact Louis Turbeville at [e-mail]
• If you need assistance applying for this job, are inquiring about the status of your application, would like to request the full position description, or have any other questions, please contact the Recruitment Team at [e-mail]

About the Information Technology Services Office

Information Technology Services Office’s (ITSO) mission is to create and support useful technology services that adapt for the future and support Ecology’s mission. ITSO’s mission is realized by focusing on the following strategic objectives and outcomes:

• Modeling behavior that demonstrates strong work ethics, high performance, and transparency in decision making so that team members are engaged, we keep and attract highly motivated, innovative and productive professionals.
• Engaging in continuous learning, process improvement and proactive communication with our business partners so that we deliver high quality services that leverage modern technical solutions and meet the business needs.
• Advancing the Portfolio Management program for transparent decision-making, and mission driven prioritization.
• Managing agency systems to ensure confidentiality, integrity, and availability by evaluating business need, cyber threats, risk, and maintainability, so that agency data is accurate and reliable.
• Leading enterprise data management: promote agency defined data standards and industry best practices, architect technical systems integrations, and provide technical support for hardware and software tools allowing the agency to make data driven decisions.

Section Mission:

The ITSO Enterprise Business Technology Operations and Planning Section (TOPS) provides senior level consulting and leadership in a wide variety of discipline areas critical to support a mature information technology organization; in turn advancing sustainable and efficient solutions agency wide. Areas of discipline include policy development, budget planning and management, information technology procurement and purchasing, legislative guidance and coordination, vendor management, software licensing and management, strategic communication and coordination of incidents, analytical researching a wide variety of topics accompanied with formal recommendations, Project Management, Business Analysis, Portfolio Management, and ADA and Information Technology Accessibility policy and application management advancing agency wide digital accessibility.

About the Department of Ecology

As the State of Washington’s environmental protection agency, we are deeply committed to protecting, preserving, and enhancing Washington’s environment for current and future generations. Joining Ecology means becoming part of a team dedicated to protecting and sustaining healthy land, air, water, and climate in harmony with a strong economy. A career in public service at Ecology allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism, and accountability.

We believe that DEIR is both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued.

Equal Opportunity Employer

The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

Collective Bargaining

This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.

Note:

This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.