IT Business Analyst - Entry

Washington State University; Pullman (WA); On-site; USD 74,000 - 100,000; Full time

Benefits offered by this job

Paid sick leave

Vacation leave

Medical, dental, life and disability

Retirement and deferred compensation

Tuition waiver

Job summary

Washington State University is seeking an IT Business Analyst - Entry to join Facilities Services. The role connects business needs with technical solutions, analyzing processes and translating them into functional requirements across about 15 divisions.

You will support business process reengineering, develop reports, and assist with automation and AI-driven initiatives. You will work with Facilities Information staff and stakeholders to enhance operational effectiveness, troubleshoot systems,

Qualifications

• Experience using SQL query tools.
• Crystal Reports, PowerBI, or BIRT experience.
• Experience with database technologies (Microsoft SQL Server, Oracle, etc.).
• Experience managing Windows desktops in an Enterprise Active Directory environment.
• Extensive customer service experience in a corporate or education environment.
• Experience managing day-to-day tasks without constant supervision.
• Ability to work evenings and weekends on occasion and to travel.
• Must have or obtain a valid driver’s license by time of hire.

Responsibilities

• Bridge between business needs and technical solutions to improve operations.
• Develop and maintain reports across multiple platforms.
• Assist with automation and scripting solutions.
• Support emerging technologies such as AI to enhance operations and data-driven decision-making.
• Provide technical support for hardware and software across Facilities.

Skills

SQL

Customer service

Enterprise Active Directory

Evenings/weekends availability

Travel ability

Problem-solving

Tools

Crystal Reports

PowerBI

BIRT

Microsoft SQL Server

Oracle

Job description

Job Title

IT Business Analyst - Entry

Employee Type

Classified

Position Details

Available Title(s): 482BA-YN_CS_NPS - IT Business Analyst - Entry Business Title: IT Business Analyst - Entry Employee Type: Classified

The Opportunity

Are you looking to launch your career in IT and business strategy? We are seeking an IT Business Analyst - Entry to join our Facilities Services team. In this dynamic role, you will collaborate with diverse divisions to boost operational efficiency through innovative technology. You will serve as the bridge between business needs and technical solutions, helping us build a more connected and data-driven organization. As the IT Business Analyst – Entry, you will serve as an entry-level analyst supporting Facilities Services by collaborating with approximately 15 divisions to improve operational effectiveness and efficiency through the evaluation, design, and implementation of technology solutions. In this position, you will work closely with Facilities Information staff and business stakeholders to analyze current business processes, identify opportunities for improvement, and translate operational needs into functional system requirements. Your responsibilities will include supporting business process reengineering initiatives, developing and maintaining reports across multiple platforms, assisting with automation and scripting solutions, and supporting emerging technologies such as artificial intelligence to enhance operations and data-driven decision-making. In addition, you will provide technical support for hardware and software systems across the Facilities organization, including branch campus units, by assisting with troubleshooting, system maintenance, and ensuring reliable IT services that support continuity of operations.

Additional Information

This is a full time (100% FTE), permanent position. This position is overtime eligible.

Monthly Salary

$6,189 to $8,327 | Range 03IT (Steps A-M) | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28. In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.

Benefits

• paid sick and vacation leave
• paid holidays
• medical, dental, life and disability insurance package for employees and dependents
• retirement
• deferred compensation, optional supplemental retirement accounts
• training and development
• employee tuition waiver

Required Qualifications

• Experience using SQL query tools
• Crystal Reports, PowerBI, or BIRT
• Experience with database technologies (Microsoft SQL Server, Oracle, etc.)
• Experience managing Windows desktops working in an Enterprise Active Directory environment
• Extensive customer service experience in a corporate or education environment
• Experience managing day-to-day tasks without constant supervision
• Ability to work evenings and weekends on occasion and to travel
• Must have, or be able to obtain by time of hire, a valid driver’s license and meet requirements in accordance with SPPM 7.10 and departmental driving standards

Preferred Qualifications

• Experience in Website maintenance and development
• Experience with Java programming
• Experience supporting Building Automation software
• Experience working with assistive technologies for impaired users

Position Sponsorship Eligibility

Not eligible for work visa sponsorship

About Department

https://facilities.wsu.edu/

Area/College: Facilities Services Department Name: Facilities Services, Administration

Location: Pullman, WA 99164

About Facilities Services (WSU Pullman)

Facilities Services’ primary mission is the stewardship, maintenance, and operations of the campus buildings, grounds, and utilities on the Pullman campus. We aspire to be the service provider of choice and the employer of choice. We believe in developing solutions of lasting value through robust dialogue and collaboration with our campus partners and industry. Our staff of skilled trades-people, custodians, architects, engineers, interior designers, and support staff strive to demonstrate our commitment to integrity and professionalism.

Working at WSU

As one of the nation’s top public research institutions, Washington State University (WSU) conducts research that improves the lives of people in Washington, the United States, and across the globe. When you make the choice to join WSU, you are joining a community committed to making a positive difference in the lives of others. You will join a team of faculty and staff dedicated to bringing the world the next generation of innovators, leaders, health care providers, and citizens. The university offers a comprehensive and competitive benefits package to meet the diverse needs of its employees including health care and dental care options, retirement plans, long-term disability insurance, paid time off, professional development and a host of work/life quality programs. In addition, eligible employees may apply for a tuition waiver for many academic classes offered on campus.

Background Check

This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type

Full time

Position Term: 12 Month

Legal and Equality Statements

Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [e-mail].

Notice of Non-Discrimination In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract.

Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both. More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/

WSU is Washington's land-grant university with campuses located in Everett, Pullman, Spokane, Tri-Cities, and Vancouver. Additionally, research centers are located throughout the state, extension offices are located in every county in Washington, and online degree programs are offered worldwide. WSU employees promote academic excellence and innovative research that serves the state, nation, and world. With a focus on innovation, excellence, and accountability, continual enhancement of research and educational endeavors are at the core of WSU's strategic priorities. See here for additional information about WSU's statewide locations.

View the HRS Benefits website for details on competitive benefits available.