IT Business Analyst – App Design & Modernization (Hybrid)

Holistic Partners, Inc; Boston (MA); Hybrid; USD 96,000 - 152,000; Full time

Job summary

Holistic Partners, Inc. in Boston, MA is seeking an IT Business Analyst with 6+ years of IT experience to lead functional design and modernization for enterprise applications.

The role emphasizes state-agency domain knowledge, strong BA skills, and collaboration with cross-functional teams. The position operates on a hybrid model at 40 Broad St, Boston, with some on-site and remote work, and may require occasional travel to DDS areas and Massachusetts offices.

Qualifications

• Experience leading the design, redesign, or modernization of complex enterprise applications.
• Ability to assess legacy systems, identify gaps, and define future-state functionality.
• State Agency domain experience, preferably some State Health Agency related experience.

Responsibilities

• Lead discovery, current state assessment, requirements elicitation, workflow redesign, and functional solution design activities involving business users, provider representatives, technical teams, and project leadership.
• Analyze and, when necessary, reverse engineer existing application functionality, workflows, business rules, user roles, data flows, integrations, reports, controls, exceptions, workarounds, and system dependencies.
• Identify functional gaps, conflicting requirements, redundant processes, usability issues, regulatory constraints, and opportunities to simplify or improve application behavior.
• Design future state application workflows and functional behavior, including user roles and permissions, task routing, approvals, reassignment, validations, notifications, escalations, exception handling, auditability, reporting, and operational controls.
• Develop detailed business and functional analysis artifacts such as current state and future state process models, use cases, user stories, functional specifications, business rule catalogs, role and permission matrices, screen and field requirements, data definitions, interface requirements, reporting requirements, acceptance criteria, and requirements traceability matrices.
• Evaluate functional design alternatives and clearly document recommendations, tradeoffs, dependencies, assumptions, constraints, and impacts on users, operations, data, integrations, reporting, etc.
• Lead functional design reviews and walkthroughs, resolve requirements and design gaps, obtain stakeholder decisions and approvals, and maintain traceability from business need through design, development, testing, and implementation.
• Proactively identify scope changes, design conflicts, delivery risks, unresolved decisions, dependencies, and potential impacts, and elevate them to project leadership with recommended actions.
• Communicate complex business, functional, and technical concepts clearly to technical and nontechnical audiences.

Skills

Functional Design

Requirements Leadership

Workflow Redesign

Job description

Holistic Partners, Inc. in Boston, MA is seeking an IT Business Analyst with 6+ years of IT experience to lead functional design and modernization for enterprise applications.

The role emphasizes state-agency domain knowledge, strong BA skills, and collaboration with cross-functional teams. The position operates on a hybrid model at 40 Broad St, Boston, with some on-site and remote work, and may require occasional travel to DDS areas and Massachusetts offices.