Business Analyst

Motion Recruitment; Massachusetts; Hybrid; USD 90,000 - 120,000; Full time

Job summary

EOHHS Information Technology Team (EHSIT) seeks a skilled Business Analyst – Application Design, Redesign & Modernization to document workflows and capture business and functional requirements for Human Services Management and healthcare applications. The role supports DDS operations and will involve modernizing EOHHS applications, including HCSIS and QE5, with travel for coordination.

The position emphasizes leading discovery, analyzing current-state processes, and delivering robust functional

Qualifications

• Minimum five years of progressively responsible Business Analyst experience on complex application-development, redesign, or modernization projects.
• Experience owning major business analysis and functional design deliverables.
• Experience translating complex policies, regulations, and procedures into implementable requirements.
• Experience leading discovery, requirements, workflow design, and solution design sessions.
• Strong understanding of SDLC and Agile/hybrid delivery environments.

Responsibilities

• Lead discovery, current state assessment, requirements elicitation, workflow redesign, and functional solution design activities with business users and technical teams.
• Analyze and reverse engineer existing application functionality, workflows, and data flows.
• Identify gaps, usability issues, and opportunities to simplify or improve application behavior.
• Design future state workflows, roles, permissions, routing, approvals, and notifications.
• Develop comprehensive artifacts including use cases, user stories, specs, data definitions, and traceability matrices.
• Evaluate design alternatives and document recommendations, tradeoffs, and impacts.
• Lead design reviews, secure approvals, and maintain traceability from needs to implementation.
• Proactively identify scope changes and delivery risks and propose actions.

Skills

Business Analysis

Requirements Elicitation

Workflow Design

Functional Design

Process Modeling

Agile Delivery

Stakeholder Engagement

Job description

Job Duration: 12 Months with possible ext.

Job Location: Boston, Massachusetts 02109 (Hybrid - need to travel around once in a month)

PROJECT SUMMARY:

The EOHHS Information Technology Team (EHSIT) supporting the Department of Developmental Services (DDS) within the Executive Office of Health and Human Services (EHS) is seeking to contract a highly motivated Business Analyst – Application Design, Redesign & Modernization with experience documenting existing workflows and Business and functional requirements related to Human Services Management and/or Healthcare applications. DDS supports individuals with intellectual and developmental disabilities including autism spectrum disorder, to enhance opportunities to become fully engaged members of their community.

The Executive Office of Health and Human Services is comprised of 11 agencies and the MassHealth program. EOHHS seeks to promote the health, resilience, and independence of the nearly one in three residents of the Commonwealth we serve. Our public health programs touch every community in the Commonwealth. To know more about EOHHS please visit https://www.mass.gov/orgs/executiveofficeofhealthandhumanservices

POSITION OVERVIEW:

The Business Analyst – Application Design, Redesign & Modernization will be integral to large projects for EOHHS applications that support operations, investigation and incident management, quality management, and legal business units for DDS as well as business processes related to these core functions. Under the direction of a Project Manager/Business Analyst (PM/BA), the Business Analyst will be involved in the modernization of EOHHS applications including Home and Community Services Information System (HCSIS) and Quality Enhancement License and Certification (QE5).

HCSIS is the primary application for DDS to monitor Center for Medicaid Services (CMS) services. These services include the individuals served under the four Acquired Brain Injury / Moving Forward Plan (ABI/MFP) residential and nonresidential waiver programs administered by MassHealth/CMS. QE5 is the application DDS uses to monitor CMS provider qualification assurances.

RESPONSIBILITIES:

• Lead discovery, current state assessment, requirements elicitation, workflow redesign, and functional solution design activities involving business users, provider representatives, technical teams, and project leadership.
• Analyze and, when necessary, reverse engineer existing application functionality, workflows, business rules, user roles, data flows, integrations, reports, controls, exceptions, workarounds, and system dependencies.
• Identify functional gaps, conflicting requirements, redundant processes, usability issues, manual workarounds, regulatory constraints, and opportunities to simplify or improve application behavior.
• Design future state application workflows and functional behavior, including user roles and permissions, task routing, approvals, reassignment, validations, notifications, escalations, exception handling, auditability, reporting, and operational controls.
• Develop detailed business and functional analysis artifacts such as current state and future state process models, use cases, user stories, functional specifications, business rule catalogs, role and permission matrices, screen and field requirements, data definitions, interface requirements, reporting requirements, acceptance criteria, and requirements traceability matrices.
• Evaluate functional design alternatives and clearly document recommendations, tradeoffs, dependencies, assumptions, constraints, and impacts on users, operations, data, integrations, reporting, etc.
• Lead functional design reviews and walkthroughs, resolve requirements and design gaps, obtain stakeholder decisions and approvals, and maintain traceability from business need through design, development, testing, and implementation.
• Proactively identify scope changes, design conflicts, delivery risks, unresolved decisions, dependencies, and potential impacts, and elevate them to project leadership with recommended actions.
• Communicate complex business, functional, and technical concepts clearly to technical and nontechnical audiences.

Preferred Qualifications:

• Minimum five (5) years of progressively responsible Business Analyst experience on complex application-development, redesign, or modernization projects, including at least three (3) years directly responsible for functional application design or redesign.
• Demonstrated recent experience independently owning major business analysis and functional design deliverables.
• Demonstrated experience assessing an existing or legacy application, defining future-state functionality, evaluating design alternatives, and supporting the selected design through development, testing, and implementation.
• Experience participating in at least two substantial application implementations, redesigns, replacements, or modernization efforts across multiple phases of the software-development life cycle.
• Experience translating complex policies, regulations, operational procedures, and business rules into implementable application behavior and testable requirements.
• Experience leading discovery, requirements, workflow design, and solution design sessions with business stakeholders, subject matter experts, and multidisciplinary technical teams.
• Demonstrated ability to create high-quality functional-design artifacts such as process models, use cases, user stories, functional specifications, business rules, screen and field requirements, acceptance criteria, and requirements traceability matrices.
• Strong understanding of the full software-development life cycle and practical experience working in Agile, hybrid, or iterative delivery environments.
• Ability to identify conflicting requirements, challenge assumptions constructively, evaluate functional alternatives, recommend solutions, and drive issues to resolution.
• Ability to work independently, manage multiple analysis and design priorities, and deliver complete, internally consistent work products with limited supervision.