IT Business Analyst

Teleperformance USA; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Join Teleperformance USA, a leading digital business services company, as a Business Analyst. In this 100% remote role, you will enhance client operations by analyzing processes and proposing solutions, benefiting from competitive wages, paid training, and comprehensive benefits. We promote a culture of inclusion and support to foster employee wellbeing and productivity.

Benefits

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

Qualifications

• Bachelor’s degree in mathematics, business, computer science, or related field required.
• 8+ years of experience in business analysis or consulting roles mentioned.
• Expertise in functional areas like Healthcare or Insurance preferred.

Responsibilities

• Help understand and document client processes across various functional and industry areas.
• Apply quantitative and qualitative techniques to identify areas for improvement.
• Engage with stakeholders to understand their business processes.

Skills

Analytical Thinking

Problem Solving

Emotional Intelligence

Interpersonal Skills

Education

Bachelor’s degree in mathematics, business, computer science, or related field.

Tools

Microsoft Office

Job description

Category : Information Technology

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

Through a balancedhigh-tech andhigh-touchapproachblended withdeepindustry and geographic expertise, wemake people's livessimpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only thebest in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This position is 100% work at home.

Your Responsibilities

• Help understand and document client processes across various functional and industry areas
• Apply quantitative and qualitative techniques to identify areas for improvement in client operations and business areas
• Engage with client stakeholders to conduct interview and understand the current state of their business process
• Designing a future state business process that helps clients meet their aspirational KRAs/KPIs
• Create pro-active and reactive proposals to clients that help meet their short and long term transformational goals – keep abreast of industry and technology trends
• Enable AI usage in client projects to drive process transformation and business benefits
• Strong proficiency in Six Sigma/Lean and other process improvement methodologies
• Strong familiarity with Analytics, Process Management and GenAI toolkits

Qualifications

• Bachelor’s degree in mathematics, business, computer science, or related field.
• 8+ years of experience in business analysis, consulting or internal transformation roles
• Expertise in one or two functional areas or industry verticals (preferably Healthcare or Insurance)
• Experience working in transformational roles in a BPO environment

TP Leadership Skills

• Emotional Intelligence
• Self-Awareness
• Self-Management
• Empathy
• Knowledge
• TP Processes (for internal only)
• Call Center Acumen
• Supervisor Role Understanding
• Technology
• Microsoft Office
• Problem Solving
• Problem Solving & Critical Thinking
• Analytical Thinking
• Interpersonal Skills
• Assertive Communication
• Active Listening
• Leadership Skills
• Feedback
• Achievement orientation
• Goals establishment
• Follow up

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer