IT Business Analyst

ICF International, Inc.; United States; Hybrid; USD 61,000 - 104,000; Full time

Benefits offered by this job

Flexible workplace arrangements

Tuition reimbursement

401k matching

Employee Stock Purchase Plan

Professional development resources

Volunteer opportunities

Donation matching

Job summary

ICF International, Inc. seeks an IT Business Analyst to support the software development lifecycle for energy efficiency tracking and reporting tools. The role requires collaboration with IT teams and stakeholders to define system requirements and design approaches.

The ideal candidate has 1+ years in BA or similar roles, strong MS Office skills, and experience with requirements, use cases, and UI design. Flexible hybrid/remote arrangements with travel to Atlanta as needed.

Qualifications

• 1+ years of experience in a Business Analyst, Data Analyst, or similar role, preferably IT/software delivery.
• 1+ years of requirements gathering, use cases, process flows, UI designs, and system documentation.
• Strong MS Office proficiency including Excel, Visio, Teams and PowerPoint.
• Must be able to pass a background check with drug screening.

Responsibilities

• Support all aspects of the software development cycle, including requirements and testing.
• Design and deliver energy efficiency tracking and reporting tools.
• Communicate status clearly with team members during status updates.
• Work with IT stakeholders to define system requirements and design approaches.
• Prepare specifications, use cases, process flows, and UI designs.
• Support User Acceptance Testing (UAT) activities.
• Enter and track support requests to ensure timely completion.
• Learn client processes and identify technology improvements.
• Understand ICF IT systems to deliver client solutions.
• Train users and assist in troubleshooting.

Skills

Business analysis

Requirements gathering

Process flow diagrams

User interface design

UAT (User Acceptance Testing)

Communication & teamwork

Education

Bachelor's degree in Science, Math, IT, Computer Science, or related fields

Tools

JIRA

SharePoint

Smartsheet

Visio

Teams

PowerPoint

Job description

IT Business Analyst IT Business Analyst Location: Georgia Remote (Atlanta, GA - Preferred). Hybrid or Remote (if remote must be able to travel to Atlanta, GA) Ready to make a difference? ICF is seeking an IT Business Analyst to work within a dynamic and highly innovative team environment in our Utility Program and Services Group. The IT Business Analyst will support tasks within the software development cycle and be responsible for system data together with the business intelligence it provides. This position supports project delivery on IT projects for the energy efficiency and utility sectors and will contribute to a team that brings high-quality products and innovative solutions to our clients. Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)
• What you will be doing:
• Support all aspects of the software development cycle including requirements, design, testing, and delivery of energy efficiency tracking and reporting tools
• Communicate regularly and effectively with team members as to the status of various tasks, including presenting during status update meetings
• Work with stakeholders of IT systems to define the system requirements and assist in identifying the best design approach
• Generate requirements specifications, use cases, process flow diagrams, user interface designs, and other system documentation
• Support User Acceptance Testing (UAT) activities
• Enter & track support requests ensuring their completion
• Develop an understanding of the client processes and procedures and help identify improvements relative to technology
• Understand the capabilities and application of ICF's IT systems to deliver solutions for clients
• Train users on IT systems and assist in troubleshooting issues
• What we need you to have (minimum qualifications):
• Bachelor's degree in (Science, Math, IT, Computer Science, or related fields)
• 1+ years of experience in a Business Analyst, Data Analyst, or similar role; preferably in IT/Software delivery
• 1+ years requirement specifications gathering, use cases, process flow diagrams, user interface designs, and other system documentation
• Comprehensive knowledge and experience in MS Office products, including Excel, Visio, Teams and PowerPoint
• Must be able to pass background check with drug screening
• What we would like you to have:
• Experience/Exposure in the utility, energy, and/or energy efficiency sectors is a plus
• Experience with issue tracking and document management tools such as JIRA, SharePoint and/or Smartsheet
• Excellent verbal, written, and consulting skills
• Comprehensive knowledge and experience in MS Office products, including Excel, Visio, Teams and PowerPoint
• Experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts and other supporting system documentation
• Demonstrated consulting experience with emphasis on customer service
• Ability to balance and prioritize multiple projects to meet goals, deliverables, and deadlines
• Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [e-mail] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
• Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $61,232.00 - $104,094.00 Georgia Remote Office (GA99)