IT Business Analyst

GLOTECH, INC; Orlando (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Flexible Spending Accounts

401(k) retirement savings plan with employer match

Job summary

A prominent IT services firm is seeking an experienced IT Business Analyst in Orlando, Florida. The role involves gathering and managing business requirements and translating them into functional system specifications. Key tasks include liaising between stakeholders and the delivery team, leading project meetings, and ensuring effective communication. The ideal candidate should have at least 3 years of relevant experience, strong problem-solving abilities, and proficiency in Microsoft tools. Competitive benefits and a collegial work environment are offered.

Qualifications

• Minimum of 3 years' experience in an IT Business Analyst role.
• Detail-oriented with excellent problem-solving skills.
• Strong verbal and written communication skills.

Responsibilities

• Act as liaison between stakeholders and delivery teams.
• Lead design and requirements review meetings.
• Translate requirements into functional documents.

Skills

Requirements elicitation and analysis

Creating use cases

Excellent communication skills

Knowledge of deployment processes

Root cause analysis

Continuous improvement processes

Education

Bachelor's degree in Information Systems or related field

Tools

Microsoft Office products

Visio

SharePoint

OneNote

Job description

IT Business Analyst

Job Locations: US-FL-Orlando

Overview

GLOTECH, Inc., founded in 1995, is a privately and minority-owned company serving military, federal and commercial clients. We are a successful Information Technology firm with a large staff currently providing superior information technology and advanced engineering services around the world. Our success is built on attracting and retaining quality staff through a highly competitive benefits package with a special focus on continuing career development and corporate financial support. We also maintain a collegial working environment and offer our staff opportunities to improve and enhance their skills.

GLOTECH is committed to a comprehensive employee benefits program that helps our employees stay healthy, feel secure and maintain a work/life balance. We provide medical, dental and vision care, disability insurance (short and long term), Life & AD&D Insurance, Flexible Spending Accounts (Healthcare, Dependent Care and Commuter Transportation and Parking Reimbursement), and Employee Assistance Programs. Additionally, we provide Annual Leave, Sick Leave, Holiday Pay, Educational Assistance, Certification/Training Reimbursement, and a 401(k)-retirement savings contribution plan (with employer match).

Responsibilities

GLOTECH, Inc. is seeking a Business Analyst to support the corporate office of United Parks & Resorts located in Orlando, Florida. The Business Analyst plays an integral role from concept to closure of high profile projects. The Business Analyst focuses on gathering, understanding, analyzing and managing business requirements, and converting them into usable system specifications and communicating those so that IT team members can gain a clear understanding of the business need. The Business Analyst strives in providing more detailed project objectives; business needs, business analysis; structured, clear, usable requirements; requirement feasibility and risk analysis; trade‑off analysis; and cost‑benefit analysis.

• Act as liaison between business stakeholders and delivery team to ensure viable solutions are delivered
• Understand needs of multiple stakeholders and facilitate negotiation into one project scope
• Build business relationships both across the enterprise and within the technology team
• Identify current and future state business processes and become subject matter expert
• Lead design/requirements review meetings.
• Assist with daily stand‑ups, grooming sessions and other Scrum ceremonies with the delivery team
• Follow PMO best practices and create necessary artifacts for project facilitation
• Translate requirements into functional documents such as RFP, use cases and wire‑frames to help the business envision the future state and define scope
• Participate in system deployments and providing hands‑on support during hyper‑care periods
• Evaluate vendors and help ensure their solutions are viable for successful deployments
• Develop system test plans, objectives, and cases/scripts and participate in testing activities (when needed)
• Track issues, risks and action items to resolution
• Assist in triaging support issues and participate in system outage resolutions
• Participate in on‑call rotations, triage after‑hours or weekend issues, assess severity and impact, and coordinate with leadership for resolution
• Manage a list of enhancements and help facilitate improvements to existing solutions

Qualifications

• Minimum of 3 years' experience in an IT Business Analyst role
• Bachelor's degree in Information Systems or related field or 3 years progressive work experience
• Must be detail‑oriented with excellent problem‑solving skills
• Must have strong verbal and written communication skills
• Must be proficient with the Microsoft products (Visio, SharePoint, Office, OneNote)
• Previous hospitality or theme park experience is desirable

Skills & Key Competencies

• Strong experience in requirements elicitation and analysis
• Proficiency in creating use cases, user stories, and test case identification
• Excellent communication skills for interacting with stakeholders, teams, and leadership
• Knowledge of deployment processes, change management, and release planning
• Experience supporting User Acceptance Testing (UAT) and addressing business queries
• Ability to create and maintain detailed project documentation
• Familiarity with Scrum methodologies and participation in Scrum ceremonies
• Strong problem‑solving skills, including root cause analysis and production issue triage
• Experience with continuous improvement processes and gap analysis
• Proficient in tools for project management, documentation, and communication

GLOTECH, Inc. is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.