IT Business Analyst

MetroPlus; New York (NY); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking an Information Technology Business Analyst to bridge the gap between business needs and IT solutions. This role involves working closely with process owners to gather requirements, translating complex processes into understandable terms for both technical and business teams, and driving digital transformation initiatives. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a customer-focused mindset. Join a team committed to empowering communities through innovative healthcare solutions and make a meaningful impact every day.

Qualifications

• 5 years of experience in business analysis or process analysis.
• Bachelor's degree in a related technical discipline.

Responsibilities

• Gather and document business requirements from stakeholders.
• Translate complex business processes for IT and vice versa.
• Analyze data to inform business decisions.

Skills

Business Analysis

Healthcare Information Technology

Communication Skills

Analytical Mindset

Problem Solving

Education

Bachelor's Degree in Computer Science

Tools

Word Processing Tools

Diagramming Tools

Job description

Empower. Unite. Care.

MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

About NYC Health + Hospitals

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.

Position Overview

MetroPlusHealth is seeking an Information Technology Business Analyst to join our team. We are looking for a professional with experience in healthcare information technology and business analysis. The successful applicant will serve as the liaison between the executive/business areas and the IT department of MPH, leveraging the tools and processes developed and managed by the IT department, while analyzing and suggesting enhancements to technical systems, processes, and business models.

The ideal candidate for this position is responsible, an excellent communicator, self-starting, detail-oriented, and highly innovative. They will be responsible for translating

business needs to IT solutions, and vice versa, with current and future programs, projects, and initiatives in mind.

Job Description

• Work with process owners, stewards, and users to determine and gather business requirements.
• Assist business units in documenting user guides and manuals.
• Assist in facilitating digital transformation by translating processes to drive change management.
• Translate complex business processes into language that developers can understand, as well as translating IT’s technical processes and needs into language that business stakeholders can appreciate.
• Generate and maintain required documentation.
• Work alone and in a team
• Act as liaison between IT and other business units.
• Act as an information source and communicator between business branches.
• Understand strategic business needs and plans for growth.
• Analyze the design of technical systems and business models.
• Analyze business needs.
• Participate in sourcing and implementing new business technology.
• Find technological solutions to business requirements.
• Produce reports on application development and implementation as required.
• Analyze data to inform business decisions.
• Work with other teams as required.
  

Minimum Qualifications

• Bachelor's Degree in Computer Science or a related technical discipline and;
• 5 years of directly related experience in business analysis/process analysis
• Or the equivalent combination of education, technical certifications or training, and work experience.

Professional Competencies

• Excellent written and oral communication skills.
• Advanced proficiency with word-processing and diagramming tools.
• Analytical mindset
• Exceptional interpersonal skills, empathy, and patience.
• Attention to detail, while able to see big picture.
• Customer focus
• Problem solving
• Organization and prioritization.
• Integrity and trust.

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