IT Business Analyst

OC Sports & Entertainment; Anaheim (CA); On-site; USD 88,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Job summary

OC Sports & Entertainment, LLC is seeking an IT Business Analyst to join our Anaheim area team. You will translate business needs into clear requirements, collaborate with stakeholders, and help shape IT solutions that align with company goals.

The role involves requirements gathering, process analysis, solution design, data analysis, change management, testing, training, and ongoing process improvement. On-site, with competitive salary and opportunities for growth.

Qualifications

• Bachelor's degree required
• 3+ years of related experience
• Experience with project management methodologies (Agile/Waterfall) is a plus
• Experience supporting technology implementations
• Proficient in process documentation and SOPs
• Strong teamwork, communication, and initiative

Responsibilities

• Define configuration specifications and business analysis requirements
• Collaborate with stakeholders to elicit, analyze, and document business requirements
• Conduct interviews, workshops, and surveys to gather information
• Analyze existing business processes and workflows to identify inefficiencies
• Design, implement and align IT solutions with company goals
• Develop test plans and coordinate UAT and training and support

Skills

Stakeholder collaboration

Analytical thinking

Documentation

Communication skills

Facilitation

Teamwork

Education

Bachelor's degree in Business Administration, Information Systems, or related field

Tools

Microsoft Visio

Excel

Miro

Job description

IT Business Analyst

Annual base salary range for this position in California is $88,000 to $110,000 per year. The starting pay depends on various job-related factors, including but not limited to the candidate’s geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations.

Responsibilities

Requirements Gathering

• Define configuration specifications and business analysis requirements
• Collaborate with stakeholders to elicit, analyze, and document business requirements
• Conduct interviews, workshops, and surveys to gather information

Process Analysis

• Analyze existing business processes and workflows to identify inefficiencies and areas for improvement
• Develop process maps and documentation

Solution Design

• Work with IT and other departments to design and implement solutions that meet business needs
• Ensure solutions align with company goals and industry best practices
• Help design, document, and maintain system processes for the knowledge base

Data Analysis

• Analyze data to identify trends, patterns, and insights that can inform business decisions
• Develop reports and dashboards to communicate findings to stakeholders
• Report on common sources of technical issues or questions and make recommendations to IT team

Change Management & User Readiness

• Develop & execute a User Readiness Plan aligned to project milestones (communications, training, onboarding, hypercare)
• Conduct Change Impact Assessments (people/process/role impacts) and define adoption actions to address gaps
• Define and track adoption & readiness metrics (training completion, proficiency checks, survey results, support trends)
• Coordinate with business leaders to identify change champions/super-users and build a support network
• Create and maintain end-user enablement materials (job aids, quick reference guides, FAQs, release notes)

Testing/Validation, Training And Support

• Develop and execute test plans to ensure solutions meet business requirements
• Coordinate user acceptance testing (UAT) and address any issues that arise
• Support technical implementation activities by defining and performing the appropriate quality control processes related to testing, validation, and deployment efforts
• Develop process documentation, standard operating procedures (SOPs), and training materials to support process standardization and knowledge transfer
• Lead change management and end-user enablement activities such as providing training and support to end users regarding procedures and best practices

Continuous Improvement

• Identify opportunities for continuous improvement in business processes and technology
• Collaborate effectively with colleagues across the business and technology landscape
• Stay up-to-date with industry trends and best practices
• Constantly be on the lookout for ways to improve monitoring, discover issues, and deliver better value to the customer/end user

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, or a related field
• 3+ years of related experience
• Experience with project management methodologies (e.g., Agile, Waterfall) is a plus
• Experience supporting organizational change management for technology implementations
• Experience with software implementation projects
• Proficient knowledge in generating process documentation
• Demonstrates strong teamwork and a poised, professional, positive demeanor
• Excels as an innovative problem-solver, implementing creative solutions and takes initiative
• Possesses exceptional written and verbal communication abilities
• Adapts well to changing demands and priorities, thriving in ambiguity
• Proficiency in business analysis tools and software (e.g., Microsoft Visio, Excel, Miro)
• Proficient with standard processes such as Procure-to-Pay, Order-to-Cash, Record-to-Report, Lead-to-Customer marketing processes
• Strong facilitation skills (workshops, training delivery, stakeholder alignment)
• Able to create learning content (job aids, process guides, SOPs, and evaluate effectiveness)
• Able to deliver top-notch customer service with personal accountability
• Able to work independently and as part of a team

Knowledge, Skills and Experience

• Education – Bachelor's Degree
• Experience Required – 3-5 Years

This position is on-site.

Company

OC Sports & Entertainment, LLC

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.