IT Associate Systems Engineer

Caddell Construction; Woodstock (GA); On-site; USD 43,650 - 58,200; Full time

Benefits offered by this job

Paid vacations

Company-paid holidays

Company-funded medical insurance

401k match

Gym membership reimbursement

Use of company condominiums

Job summary

Caddell Construction is seeking an IT Associate System Engineer located in Woodstock, GA. The position involves being the primary administrator for the Helpdesk System, providing technical support to users, and managing IT inventory. A focus on customer service and strong analytical skills is essential.

The ideal candidate should have at least an associate's degree or two years of IT experience and be proficient in Microsoft Office and Windows systems. The role may require some travel to project sites and adherence to a strong work ethic.

Qualifications

• Minimum Associates degree or 2 years of IT experience troubleshooting hardware/software.
• Experience in Information Systems Management, Windows 10 and 11, Microsoft Office, Windows Server, and Active Directory required.
• Preferred qualifications include Network Plus and Solar Winds experience.

Responsibilities

• Primary Administrator for Helpdesk System and Ticket management.
• Technical support for desktop users and hardware/software.
• Manage IT inventory and software license management.
• Research and recommend technology improvements.

Skills

Customer-service focus

Strong analytical and problem-solving skills

Communicating technical information

Hands on computer hardware experience

Ability to multitask and prioritize

Good written and verbal communication skills

Basic knowledge of software installation and troubleshooting

Working Knowledge of Office 365 Admin

Working knowledge of MS Office

Education

Associates degree or 2 years of IT experience

Tools

Windows 10/11

Microsoft Office

Windows Server

Active Directory

Network Plus

Solar Winds monitoring system

Web Helpdesk experience

Job description

Job Title - IT Associate System Engineer

Location - Woodstock, GA

Rewards of Working at Caddell - Paid vacations, company‑paid holidays, company‑funded medical insurance, company joint funding of dental and vision insurance, life and disability plans to full‑time employees, 401k match, gym membership reimbursement, and use of company condominiums.

What You Will Do

• Primary Administrator for Helpdesk System and Ticket creation, prioritization, and assignment for home office and job sites.
• PC and smart phone setup and deployment; perform technical and operational support to users of desktop computers, laptops, and cell phones either by telephone or on‑site for hardware and software packages.
• Provide user support for Microsoft Office software, printer, multifunction scanner, audio/visual technology support, and the following web/video conference systems: Cisco Webex, Zoom, and Microsoft Teams.
• User creation and deletion.
• Manage IT Inventory, invoicing, and IT asset procurement.
• Perform software license management, renewal, notification, and invoicing.
• Install, repair, and troubleshoot minor issues with hardware, software, and peripheral equipment.
• Perform periodic performance reporting to support capacity planning.
• Research and recommend innovative and where possible, improved usage of technology for company initiatives.
• Report cyber security incidents to management and IT staff.
• Performs additional duties per supervisor's direction.

Working Conditions

Full time, office setting. 15-20% travel to project sites. Occasional after‑hours coverage may be required for technical support. Ability to lift 50 or more pounds, crawling, kneeling, and crouching. Work near other people, but have a few feet of space separating self from others.

Reporting Structure

Reports directly to the IT Manager.

What We Expect

Accountability is part of The Caddell Way and our employees share in a strong work ethic and positive team environment. There is a true sense of purpose and teamwork.

Knowledge, Skills, and Abilities

• Customer‑service focus.
• Strong analytical and problem‑solving skills.
• The ability to communicate technical information in an accessible manner to non‑technical employees.
• Hands on computer hardware experience, ability to multitask and prioritize.
• Ability to handle stressful working situations.
• Good written and verbal communication skills are necessary.
• Basic knowledge of computer software (installation and troubleshooting).
• Working Knowledge of Office 365 Admin is a plus.
• Working knowledge of MS Office (Word, Excel, and PowerPoint) required. Organizational and excellent Customer Service Skills are a must.

Education / Experience

Minimum Associates degree or 2 years of IT experience troubleshooting hardware / software. Experience in Information Systems Management, Windows 10 and 11, Microsoft Office, Windows Server, and Active Directory. Preferred Network Plus, Solar Winds monitoring system and Web Helpdesk experience.

While the salary range is typically between $43,650 - $58,200 annually, applicants are encouraged to share compensation expectations as part of the application process. Caddell honors prior experience, education, and qualifications of applicants in order to make attractive and competitive offers.

Your career matters at Caddell, where there is a strong emphasis on the growth and development of every employee! We're large enough to take on the most complex construction projects, but we know the contribution of each individual is the key to our success.

Caddell Construction is an Equal Opportunity Employer and prohibits discrimination against veterans, individuals with disabilities, and other protected classes under applicable laws and regulations.