IT Associate

Softgic; United States; Remote; USD 52,000 - 68,000; Full time

Job summary

Vensure seeks an IT Employee Experience Technician to partner with HR, managers, and technical teams to deliver a seamless Day One experience for new hires. You will handle new hire tickets, coordinate status updates with HR, Recruiting, and managers, and ensure timely completion of onboarding tasks.

The role combines strong documentation, Excel-based tracking, and effective written communication to keep all stakeholders informed and engaged throughout the onboarding journey.

Qualifications

• 2–5 years' experience in a team environment assisting multiple levels of management.
• Ability to write clearly for diverse audiences and create SOPs.
• Strong Excel and data-tracking capabilities.
• Solid technical aptitude and quick learning of new tools and concepts.
• Experience with IT ticketing and onboarding processes is a plus.
• Excellent writing, proofreading, and communication skills.

Responsibilities

• Always strive for a customer-first attitude.
• Maintain shared spreadsheets for all teams involved.
• Update tickets and transfer data to spreadsheets.
• Coordinate process updates and changes to tickets and documents.
• Act as liaison between all teams, keeping records of meetings and documents.
• Work with newly hired users to ensure an excellent day-one experience.

Skills

Excel

Documentation

Communication

Writing

Multi-tasking

Technical aptitude

Attention to detail

Data tracking

Tools

ADManager

Endpoint Central

Azure

Microsoft Entra

Power BI

Job description

This is a remote position. About the role: The Employee Experience Technician is responsible for working closely with the Internal HR team, Managers, and Technical Teams to ensure an exciting Day One Employee experience for all people brought into the Vensure Family. The IT Employee Experience Associate will work with all New Hire tickets in the ticket platform to ensure completion of setup, communications to HR, Recruiting and managers on status of the ticket.

Responsibilities

Always strive for customer first attitude Maintain shared spreadsheet as needed for all teams involved Update tickets accordingly and transfer of data to the spreadsheets Work with all teams involved for process updates and changes to tickets and documents Act as liaison between all teams involved, keeping record of all meetings and documents Work with newly hired users to ensure an excellent day one experience

Requirements Skills

2-5 years' experience working in a team environment with the ability to speak clearly and concisely with multiple levels of management and people Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones. Create exceptional documentation in the form of SOP's, end user and multi team documentation Strong Excel and tracking skills Strong technical aptitude-ability to quickly learn new concepts and tools. Strong skills using technological tools (ADManager, Endpoint Central, Azure, Microsoft Entra, Power BI). Excellent writing and proofreading skills. Excellent work ethic and strong intellectual curiosity. Ability to work quickly, efficiently, and multi-task. Desire and ability to innovate and improve upon current processes.