IT Assistant - Winter 26-27

Bear Valley; Northern (KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Bear Valley in Kentucky seeks an IT Assistant to join the corporate IT team to install and maintain computer systems and networks, aiming for top functionality. You will train users on safe use of IT infrastructure and troubleshoot issues to ensure smooth operations.

The role emphasizes hands-on setup of workstations, network maintenance, and secure systems, with on-site support and winter-season coverage as required.

Qualifications

• Proven experience in an IT help desk or equivalent relevant position.
• Excellent diagnostic and problem-solving skills.
• Strong communication ability and organizational skills.
• Experience with Microsoft 365 suite and Windows OS.
• Experience with installing and troubleshooting local and network printers.
• Experience maintaining and troubleshooting Unifi and Ubiquiti wifi and network equipment is a plus.

Responsibilities

• Set up workstations with computers and necessary peripheral devices (routers, printers, etc.).
• Check computer hardware to ensure functionality.
• Install and configure appropriate software according to specifications.
• Aid with maintaining local networks.
• Ensure security and privacy of networks and computer systems.
• Provide orientation and guidance to users on operating new software and equipment.
• Assist with scheduling maintenance and deploying upgrades.
• Provide onsite IT support and rapid response during operating hours, including weekends and holidays during winter season.
• Maintain records/logs of repairs and maintenance schedule.

Skills

IT help desk experience

Diagnostic and problem-solving

Communication skills

Organizational and time-management

Diverse computer systems and networks

Internet security and data privacy

Microsoft 365 and Windows OS

Printers (local and network)

Unifi/Ubiquiti network equipment

Job description

We are looking for an IT Assistant that will work with our corporate IT team to install and maintain computer systems and networks aiming at the highest functionality. You will also assist with training users of the systems to make appropriate and safe use of the IT infrastructure. A successful IT Assistant must have a working knowledge and experience with computer software and hardware and a variety of internet applications, networks, and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.

The goal is to assist with maintaining updated and efficient computer systems and networks to optimize the role of technology on business sustainability.

Job Duties and Responsibilities

This job description is intended as a summary of the primary responsibilities of and the qualifications for the position. The job description is not intended to be inclusive of all duties an individual in the position might be asked to perform or of all the qualifications that may be required now or in the future. We will not ask you to perform a task that is inherently unsafe or that you are not adequately trained to perform. When we do ask for your assistance with any job, we expect an enthusiastic and cooperative response.

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Aid with maintaining local networks
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Assist with scheduling maintenance and deploying upgrades and without deterring others from completing their work
• Provide onsite IT support and rapid response during all operating hours, including weekends and holidays during the winter season. This is a mandatory requirement for the role.
• Maintain records/logs of repairs and fixes and maintenance schedule

Skills and Competencies

• Proven experience in an IT help desk or equivalent relevant position
• Excellent diagnostic and problem-solving skills
• Excellent communication ability
• Outstanding organizational and time-management skills
• Demonstrate an understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Experience with installing and troubleshooting Microsoft 365 suite and Microsoft Windows OS.
• Experience with installing and troubleshooting local and network printers
• Experience maintaining and troubleshooting Unifi and Ubiquiti wifi and network equipment is a plus.

Work Schedules

Weather, snow conditions and the number of guests play a large role in the work scheduling of Bear Valley employees. When conditions are normal, you may be expected to work 12 to 24 hours per week, including weekends and holidays.

You must arrange for transportation to work so that you arrive at your designated workstation at the scheduled time. Keep in mind that you will often be required to drive on hilly, snowpacked, and icy roads.

Working Conditions

At any time during the ski season, Bear Valley employees are often required to perform their tasks in high winds, heavy snowfalls, low visibility, rain, and extremely cold or warm temperatures.

Uniforms

A professional appearance at Bear Valley is required. Please wear your name tag and uniform at all times during your scheduled shift. We will provide most of the uniform for you to do your job. This uniform is for work hours ONLY, no exceptions. The quality, color, and style of the items must be approved by your manager prior to being worn to work. All hats worn must have the Bear Valley logo while on shift.

The skiing/riding employee represents a model for safe skiing for both the guest and fellow employees. You are required to be aware of all safe skiing procedures, trail closures, and out-of-bounds policies of the mountain.