IT Asset Management (ITAM) Analyst

CACI; Oklahoma City (OK); On-site; USD 48,000 - 96,000; Full time

Job summary

CACI is seeking an IT Asset Management (ITAM) Analyst to optimize hardware and software inventories, ensure alignment with enterprise standards, and support IT operations and governance.

You will collaborate across Cybersecurity, Purchasing, Field Services, and other teams, maintain CMDB accuracy, assist audits, and drive process improvements using ServiceNow HAM/SAM/ITAM modules and ITIL v4 practices.

Qualifications

• Experience in IT Asset Management, IT operations, or technical support.
• Understanding of hardware and software lifecycle processes.
• Ability to analyze data, identify inconsistencies, and solve operational problems.
• Strong written and verbal communication skills.
• High accuracy and attention to detail.
• Ability to collaborate effectively with cross-functional teams.
• Familiarity with CMDB concepts and inventory management practices.

Responsibilities

• Process IT asset requests according to established workflows and service-level expectations.
• Perform computer imaging and prepare end-user devices for deployment.
• Review and reconcile physical and digital inventory to identify and correct discrepancies.
• Partner with Cybersecurity, Purchasing, Field Services, and other teams to support asset governance and lifecycle management.
• Maintain accurate, up-to-date CMDB and discovery data.
• Support audits, lifecycle refresh cycles, stockroom organization, and compliance initiatives.
• Recommend and implement improvements to ITAM processes, documentation, and operational standards.

Skills

IT Asset Management

Data analysis

Cross-functional collaboration

CMDB concepts

Inventory management

Communication skills

Attention to detail

Tools

ServiceNow HAM/SAM/ITAM

Job description

Job Title: IT Asset Management (ITAM) Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

The Opportunity:

Join our IT Asset Management (ITAM) team and play a key role in keeping our technology environment running smoothly, securely, and efficiently. As an ITAM Analyst, you'll help ensure that the hardware and software powering our business is accurately tracked, responsibly managed, and fully aligned with enterprise standards. You'll work closely with teams across the organization, gain exposure to core IT functions, and continuously improve the processes that support business continuity and operational excellence. This is a great role for someone who enjoys problem‑solving, collaboration, and making a meaningful impact on IT operations.

Responsibilities:

• Process IT asset requests according to established workflows and service-level expectations.
• Perform computer imaging and prepare end-user devices for deployment.
• Review and reconcile physical and digital inventory to identify and correct discrepancies.
• Partner with Cybersecurity, Purchasing, Field Services, and other teams to support asset governance and lifecycle management.
• Maintain accurate, up-to-date CMDB and discovery data.
• Support audits, lifecycle refresh cycles, stockroom organization, and compliance initiatives.
• Recommend and implement improvements to ITAM processes, documentation, and operational standards.

Qualifications:

Required:

• Experience in IT Asset Management, IT operations, or technical support.
• Understanding of hardware and software lifecycle processes.
• Ability to analyze data, identify inconsistencies, and solve operational problems.
• Strong written and verbal communication skills.
• High accuracy and attention to detail.
• Ability to collaborate effectively with cross‑functional teams.
• Familiarity with CMDB concepts and inventory management practices.

Desired:

• Strong analytical and data‑quality evaluation skills.
• Experience with ServiceNow, particularly HAM, SAM, or ITAM modules.
• Understanding of ITIL v4 practices.
• Advanced documentation, reporting, or dashboard‑building abilities.

What You Can Expect:

• A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high‑performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
• An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
• A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$47,900 - $95,600

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.