IT ASSET COORDINATOR

Info-Matrix Corporation; Mechanicsburg (Cumberland County); On-site; USD 48,000 - 67,000; Full time

Job summary

Info-Matrix Corporation in Mechanicsburg, PA is seeking an IT Asset Coordinator to manage equipment change requests (ECR), coordinate hardware and network service repairs, and act as a liaison with client personnel, vendors, and telecom providers to keep technology operations running smoothly.

You will back up the Asset Coordination team as needed, maintain inventories of remote site assets, update site floor plans, review telecom invoices, and support procurement and SOP development for asset

Qualifications

• Associate’s degree in information technology or related field.
• 2+ years IT hardware and software install/maintenance experience.
• Proficiency with Microsoft Office; Visio is highly preferred.
• Excellent written and oral communication skills.
• Ability to pass a satisfactory criminal background check.
• Details discussed during screening with qualified applicants.

Responsibilities

• Schedules and monitors field services; ensures vendors meet SLAs.
• Participates in weekly/monthly vendor reviews and accountability.
• Supports contract strategy with telecom, hardware, and cabling providers.
• Coordinates moves, relocations, and emergency repair requests.
• Maintains inventories and updates site floor plans for technicians.
• Reviews telecom invoices and tracks service logs for cost oversight.
• Acts as liaison with client admins, managers and IT leadership.
• Contributes to procurement, SOPs, and asset workflow processes.
• Collaborates with asset coordinators on circuit orders and provisioning.

Skills

Excellent written and oral

Criminal background check ok

Communication skills

Education

Associate’s degree in information technology

Tools

Microsoft Office

Visio

Job description

Mechanicsburg, United States | Posted on 08/14/2026

Info-Matrix Corporation is a full-service professional IT provider located in Mechanicsburg, Pennsylvania. We are a privately held, small diverse business that has been providing Pennsylvania state and local government with innovative IT solutions and staffing services for more than 28 years. As a local employer of IT professionals, Info-Matrix Corporation has proven expertise in all facets of information technology.

Job Description

Info-Matrix is hiring!!

We are looking for an IT ASSET COORDINATOR who processes equipment change requests (ECR) and hardware and network service repairs experience. The successful candidate will act as a liaison with our client's personnel, hardware vendors, and telecom providers in order to dispatch service and maintain uninterrupted technology operations, while providing backup support to the Asset Coordination team as needed.

DAY TO DAY RESPONSIBILITIES

• Schedules andMonitors Field Services: schedules contracted personnel for work at remote sitefacilities, actively tracking project progress to completion while ensuringvendors meet contractualSLAs for response times, resolution standards,and onsite performance.
• Leads Vendor Reviews: Participates in weekly and monthly meetings with vendorsto review service delivery, address performance issues, and ensureaccountability.
• Assists with Contract Strategy: Supports the monitoring and negotiation ofsite-specific contracts with telecommunications, hardware, and cablingproviders.
• Coordinates Moves & Emergency Repairs: Manages all end-to-end requests fornew hardware, equipment relocations, and emergency response calls related tosite cabling, wiring, and phone infrastructure.
• Maintains Inventories: Oversees central inventory reserves and tracks allremote site assets, including thin clients, displays, keyboards, printers,server racks, routers, switches, power management, and remote access hardware.
• Updates Facility Floor Plans: Keeps updated, accurate site floor plans for allclient locations to share with technicians during maintenance and hardwareinstallations.
• Reviews Telecom Invoices: Reviews and processes monthly telephone invoices forremote access lines, accurately entering data into tracking systems for fiscaloversight.
• Tracks Costs & Service Logs: Maintains records of vendor service calls,resolution reports, equipment changes, and costs using specialized spreadsheetsand tracking tools.
• Serves as Primary Liaison: Communicates with client's Administrators, Managers,and IT leadership throughout the service request process.
• Supports Procurement & Process Development: Contributes to the creation ofITBs/RFPs, lifecycle management plans, pricing analyses, and standard operatingprocedures (SOPs) for asset workflows and vendor dispatching.
• Collaborates Across Teams: Partners with fellow Asset Coordinators to assistwith circuit ordering, mobile wireless device provisioning, ticket tracking inTICKETS, and asset recording in the Enterprise Asset Management System (EAMS),serving as a fully cross-trained backup for overall team operations.

REQUIREMENTS

• Associate’s degree inan information technology field; AND
• 2+ years ofexperience in IT hardware and software installation, operation, and maintenance.
• Working knowledge ofMicrosoft Office (Excel, Word, SharePoint, OneDrive)
• Working knowledge ofVisio highly preferred
• Excellent written andoral communication skills
• Ability to pass asatisfactory criminal background check
• Will be discussed during the screening process with qualified applicants.