IT Architecture & Operations Lead (Cloud, Incidents)

Exacta Systems, LLC; Austin (TX); On-site; USD 130,000 - 190,000; Full time

Job summary

Exacta Systems, LLC is seeking a hands‑on Manager, IT Architecture & Operations in Austin, TX to lead enterprise architecture and IT service delivery for internal and customer‑facing systems. You will guide architecture and engineering for Exacta Connect and NXT, while steering incident management, monitoring, and reliability initiatives.

The role requires 8+ years in IT infrastructure or architecture, a Bachelor's degree, and proven leadership of engineering teams.

Qualifications

• Bachelor's degree in CS/Engineering/IS or related field.
• 8+ years IT infrastructure/architecture experience.
• 3+ years leading engineers or IT teams.
• Hands-on depth in AWS or Azure, networking, identity management, monitoring/observability.
• Experience integrating third‑party systems and vendors; gaming‑industry exposure preferred.
• Experience in regulated environments and audit processes.
• Demonstrated incident management and post‑incident analysis capability.
• Strong communication and executive presentation skills.

Responsibilities

• Maintain enterprise architecture strategy and standards across internal systems and customer‑facing platforms.
• Lead architecture and design for Exacta Connect and NXT, including integrations with partners.
• Maintain architecture patterns for on‑premises, cloud, and hybrid environments.
• Provide build/buy/partner recommendations aligned with roadmaps and Churchill Downs standards.
• Serve as escalation point for complex customer system issues and outages.
• Coordinate deployments with Sales, Product, Development, and Operations; onboard venues.
• Lead major‑incident response and post‑incident reviews with cross‑functional teams.
• Oversee infrastructure spend, monitoring dashboards, and security hardening.

Skills

Architecture judgement

ITIL processes

ITSM & monitoring

Vendor management

Communication skills

Incident leadership

On-call readiness

Education

Bachelor's degree in CS/Engineering/IS

8+ years IT infra/architecture

3+ years leading engineers/IT teams

Tools

AWS

Azure

LogicMonitor

Freshdesk

Job description

Exacta Systems, LLC is seeking a hands‑on Manager, IT Architecture & Operations in Austin, TX to lead enterprise architecture and IT service delivery for internal and customer‑facing systems. You will guide architecture and engineering for Exacta Connect and NXT, while steering incident management, monitoring, and reliability initiatives.

The role requires 8+ years in IT infrastructure or architecture, a Bachelor's degree, and proven leadership of engineering teams.