IT Apprentice: Field Tech for Resort IT & Ski Perks

Sunday River Resort; Newry (ME); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Free ski and golf access

Discounted lessons and rentals

Resort discounts for dining, lodging,

Eligibility for affordable Team Member

Job summary

Sunday River Resort seeks an Information Technology Apprentice to build hands-on field service skills within Boyne Resorts' shared IT services model. The role supports endpoint deployment, cabling installation, and network device setup across the resort's operations, including F&B, retail, guest services, and reservations.

You work with an IT Coordinator mentor in both indoor and outdoor environments, on ladders and in attics, learning to document issues, assist guests, and maintain security

Qualifications

• High school diploma or equivalent, or actively working to earn diploma.
• At least two years of related classroom or work experience.
• Proficiency with Microsoft Windows and Microsoft Office.
• Knowledge of CAT5 or higher cabling and T568B wiring is a plus.
• Ability to use basic hand tools.
• Ability to ski or snowboard at beginner level is a plus.

Responsibilities

• Assist with the installation, configuration, and deployment of end-user computing devices and set up workstation access controls.
• Assist with installation and maintenance of structured cabling and network devices (switches, APs, printers).
• Help guests use audio/visual and conference technology.
• Install and support hardware and software for users.
• Maintain access profiles and authorities.
• Monitor and help maintain network security per policies.
• Document and track issues using ticketing processes within Boyne's IT services model.
• Develop customer service skills and IT-related tasks.
• Contribute to IT Service Delivery Manager's duties as required.

Skills

Microsoft Windows

Microsoft Office

Problem solving

Customer service

Education

High school diploma or equivalent

Actively working to earn diploma

Tools

Structured cabling

Cable testing/terminations

Hand tools

Job description

Sunday River Resort seeks an Information Technology Apprentice to build hands-on field service skills within Boyne Resorts' shared IT services model. The role supports endpoint deployment, cabling installation, and network device setup across the resort's operations, including F&B, retail, guest services, and reservations.

You work with an IT Coordinator mentor in both indoor and outdoor environments, on ladders and in attics, learning to document issues, assist guests, and maintain security