IT Apprentice: Field Tech with Free Ski & Golf Access

Sugarloaf Mountain Corporation; Newry (ME); On-site; USD 28,000 - 29,000; Part time

Benefits offered by this job

Free ski and golf access

Discounted lessons and rentals

Resort discounts for dining, lodging,

Job summary

Sunday River is seeking an Information Technology Apprentice to build hands-on field service skills within Boyne Resorts' shared IT services model. You will work with an IT Coordinator mentor to gain experience in endpoint deployment, cabling, and network device installation across the Resort's F&B, Retail, Guest Services, and Hotel Reservation Systems.

The role requires a high school diploma (or progress toward one), 2+ years of related experience, Windows/Microsoft Office proficiency, and

Qualifications

• High school diploma or equivalent or actively working to earn diploma.
• At least two years of related classroom or work experience.
• Advanced knowledge of CAT5 cabling, T568B wiring standard, and cable count color codes a plus.
• Computer literacy and proficiency with Microsoft Windows and Microsoft Office applications is required.
• Ability to use basic hand tools is required.
• Ability to use logic, vendor support, reference manuals, Internet resources, and documentation to solve problems is required.
• Ability to ski or snowboard at or above the beginner level to perform on-mountain tasks is a plus.

Responsibilities

• Assist with the installation, configuration, and deployment of end-user computing devices, including setting up team member workstations and configuring access controls.
• Assist with the installation, maintenance, and troubleshooting of structured cabling (indoor and outdoor) and network devices such as switches, wireless access points, and printers.
• Support internal and external guests in the use of audio/visual and conference technology.
• Install and provide user support for hardware and commercial software.
• Assist in maintaining or updating user access profiles and authorities.
• Monitor and help maintain network security, adhering to security policies.
• Work within Boyne's shared IT services model, using ticketing and problem management processes to document, track, and resolve issues consistently across properties.
• Develop effective customer service skills and IT-related tasks.
• Other duties as required by the IT Service Delivery Manager.

Skills

Windows OS

Microsoft Office

End-user devices

Troubleshooting

Problem solving

Education

High school diploma or equivalent

Progress toward diploma

Tools

Basic hand tools

CAT5 cabling knowledge

Job description

Sunday River is seeking an Information Technology Apprentice to build hands-on field service skills within Boyne Resorts' shared IT services model. You will work with an IT Coordinator mentor to gain experience in endpoint deployment, cabling, and network device installation across the Resort's F&B, Retail, Guest Services, and Hotel Reservation Systems.

The role requires a high school diploma (or progress toward one), 2+ years of related experience, Windows/Microsoft Office proficiency, and