IT Applications Supervisor: Projects, Training & Uptime

Knoxville Technology Council; Knoxville (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

Covenant Health in Knoxville seeks a Supervisor IT Applications to oversee the implementation and maintenance of healthcare software applications. The role interfaces with end-users and other IT groups to resolve issues and coordinate project work. Day shift, full-time, 80 hours per pay period, at Covenant Health Corporate.

The position requires strong leadership, process improvement, and ability to manage multiple applications and user populations across the hospital network.

Qualifications

• Supervise implementation and maintenance of software applications.

Responsibilities

• Supervises employees, including the facilitation of performance evaluations. Acts as hiring manager for departmental needs. Manages all disciplinary actions including employee performance discussions and employee terminations. Approves all employee time and attendance documentation.
• Serve as the liaison between application users / all IT groups, and application users / vendors. Provide training and education to users and/or IT staff.
• Ensure that everything in application's technical environment is ready and functioning correctly and the application is available for all users. Verify that software functionality meets vendor and/or internal documentation. Implement software version upgrades and modifications. Research application inquiries and provide feedback to application users.
• Maximize system usage by researching user requirements then educating staff and users on relevant capabilities and limitations of system. Assures products meet all customers' requirements for standardization for all facilities.
• Maintain list of application users and any data critical to their application operation, master files not accessible to general user community, and manage user security and access to system.
• Provide Project Management for projects involving customers. Develop and present project

Job description

Covenant Health in Knoxville seeks a Supervisor IT Applications to oversee the implementation and maintenance of healthcare software applications. The role interfaces with end-users and other IT groups to resolve issues and coordinate project work. Day shift, full-time, 80 hours per pay period, at Covenant Health Corporate.

The position requires strong leadership, process improvement, and ability to manage multiple applications and user populations across the hospital network.