APPL ANALYST STAFF

Covenant Health; Knoxville (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

Covenant Health in Knoxville, TN is seeking an Application Analyst for IT Revenue Cycle Support to define, implement, and support healthcare software applications used across the revenue cycle.

The role interfaces with end-users, vendors, and IT teams to resolve issues, perform testing, and coordinate application operations, including year-end processing, while training staff on system features and security practices.

Qualifications

• Experience supporting IT applications in a healthcare or similar environment.
• Ability to coordinate with users, vendors, and IT staff to resolve issues.
• Knowledge of testing software and developing test plans for releases.
• Experience training end users and IT staff on system features and limits.

Responsibilities

• Interface between user, vendor, and IT teams to resolve issues.
• Ensure applications are functional, available, and meet end-user requirements.
• Develop test plans and scripts for software changes.
• Train users and IT staff on system features and limitations.
• Coordinate operations of assigned applications, including year-end processing.

Skills

IT project management

Client/server experience

User training

Education

AS in computer-related field

Job description

Overview

Application Analyst, IT Revenue Cycle Support

Full Time, 80 Hours Per Pay Period, Day Shift

Covenant Health Overview:

Covenant Health is the region's top-performing healthcare network with 10hospitals,outpatient and specialtyservices,andCovenant Medical Group, our area's fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area's largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes Best Employer seven times.

Position Summary:

Under general supervision, responsible for defining, implementing, and supporting software applications, and interfacing with end-users and other IT groups to identify and resolve application issues.

Responsibilities

• Act as interface between the user, vendor, and systems programming and operations.
• Ensure that IT applications are functional, available, and meet organization standards and end-user requirements. This includes testing software to ensure proper operation and freedom from defects and verification that software functionality meets vendors and/or internal documentation. Determine root cause of application problems, coordinate solutions among appropriate teams, and document resolution.
• Devise improvements to current procedures and develop test models of possible future configurations. Create test plans & scripts.
• Perform workflow analysis and recommends quality improvements.
• Train the user and/or other IT staff in the interpretation of information systems features and functions, reports, system capabilities, and limitations
• Maximize IT investment by researching user requirements then educating users on relevant features and functions and limitation of system.
• Interface with user community to understand their security and business needs and implement solutions to accommodate them.
• Ensure that user community understands and adheres to necessary procedures to maintain security.
• Recommend standard policies and procedures for providing routine service.
• Coordinate operations of assigned applications (including interface processing) and assist with special processing (such as year-end). Assist in operations scheduling.
• Other duties/projects as assigned.

Qualifications

Minimum Education:

AS in computer-related field or equivalent combination of education and experience

Minimum Experience:

Minimum of five (5) years Information Systems or relevant functional area. Requires demonstrated understanding of technical computer operations in a client/server environment (for assigned applications). IT Project management experience preferred.

Licensure Requirement:

Professional/clinical licensure (RN, ARRT, etc.) may be required based on assigned applications.