BUS SUPT ANALYST

Covenant Health; Knoxville (TN); On-site; USD 80,000 - 100,000; Full time

Job summary

Covenant Health in Knoxville is seeking a Business Support Analyst for IT Rev Cycle Support. The role involves leading multidisciplinary project teams, overseeing complex system projects, and ensuring successful IT solutions. Candidates must have a BS in Computer Science or related field and six years of relevant experience. Familiarity with project management is essential.

The position emphasizes continuous improvement in processes and engagement with various stakeholders to enhance workflows within the organization.

Qualifications

• Minimum of six years of experience in the functional area with increasing levels of responsibility.
• Experience developing and/or supporting Information Technology systems.
• Demonstrated understanding of relevant business and industry requirements.

Responsibilities

• Oversee various system projects of a highly complex nature.
• Research, identify, and analyze system alternatives to meet changing business needs.
• Assist users and managers in analyzing needs and identifying potential system alternatives.

Skills

Systems analysis

Project management

Problem-solving

Technical knowledge

Education

BS in Computer Science or equivalent work experience

Job description

Overview

Business Support Analyst, IT Rev Cycle Support

Full Time, 80 Hours Per Pay Period, Day shift

Covenant Health Overview:

Covenant Health is the region’s top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times.

Position Summary:

Lead and work with multi‑disciplinary project teams to leverage new and/or existing technology and system functionality in support of customer‑focused IT solutions.

Responsibilities

• Under general direction, oversee various system projects of a highly complex nature. Formulate and define project scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements.
• Devise or modify solutions to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. Research, identify and analyze system alternatives to meet changing business application needs.
• Analyze business and user needs, document requirements, and translate them into proper system requirement specifications.
• Possess full technical knowledge of systems analysis while considering the business implications of technology application to the current and future business environment.
• Assemble project team, assign individual responsibilities, identify appropriate resources, and develop schedule and measurements to ensure timely completion of project. Familiarity with system scope, project objectives, and team roles is required to coordinate activities and, where appropriate, direct and check the work of team members.
• Help users and managers analyze needs and identify potential system or workflow alternatives that support their requirements. Identify opportunities for workflow, process, and productivity improvements that utilize existing system functionality or automation tools, or that result in business process re‑engineering changes.
• Devise or modify procedures to facilitate complex problem solving considering computer equipment capacity and limitations, operating time, and form of desired results.
• Seek, present, develop, and implement policies, procedures, and process improvements for the IT Department.
• Research vendors and vendor solutions and make appropriate recommendations. Actively work with vendors on steering/change committees to influence product direction and enhancements.
• Ensure that system documentation—including data flows, data processing, and data transformation events—is current and accessible.
• Other duties/projects as assigned.

Qualifications

Minimum Education:

BS in Computer Science or relevant functional area, or equivalent work experience in Computer Science and/or related functional area.

Minimum Experience:

Minimum of six (6) years of experience in the functional area with increasing levels of responsibility. Experience developing and/or supporting Information Technology systems. Must have a demonstrated understanding of relevant business and industry requirements. IT project management experience required.

Licensure Requirement:

Professional/clinical licensure (RN, ARRT, etc.) may be required based on assigned applications.