IT Applications Specialist

Town of Vienna; Vienna (VA); On-site; USD 97,000 - 156,000; Full time

Job summary

Town of Vienna is seeking an IT professional to train, test, and support information systems across departments. You will serve as the primary help desk contact, deliver user training, and develop materials. The role includes testing upgrades, documenting workflows, and creating dashboards to improve data accuracy and efficiency.

This on-site, full-time position requires collaboration across divisions and adherence to security and privacy standards with occasional overtime.

Qualifications

• Bachelor's degree in a computer science or related field and 3 years of supervisory or managerial experience.
• Experience delivering end-user training and producing training materials.
• Strong data management, reporting and documentation skills.

Responsibilities

• Provide primary help desk support for information systems and escalate as needed.
• Deliver group and individual training; develop training materials.
• Assist with testing, upgrades, and troubleshooting of systems.
• Create dashboards and reports to support departments and user needs.
• Prepare documentation for systems training and reports.

Skills

Help desk support

Training delivery

Data analysis

Documentation

Education

Bachelor's Degree in Computer Science / Computer Engineering / Database Management / GIS Mapping

Tools

Tyler Munis

GIS

Job description

Salary $97,116.00 - $156,357.00 Annually

Location Vienna, VA

Job Type Full Time - Permanent

Job Number 00497

Department Information Technology

Division Information Technology

Opening Date 11/30/2025

Closing Date 12/8/2025 11:59 PM Eastern

General Statement of Job

Responsible for training, testing, and supporting specific information systems across multiple departments. Primary help desk support for all employee-related supported information systems requests. Implements data accuracy, process functionality, and process efficiency. Utilizes data collection interfaces and documents, maintains, and reports on information stored in the system. Implements procedures for acquiring and recovering data, including all aspects of data entry and report generation. Responsible for providing daily training and technical support to employees. Work is performed under general supervision.

Work Schedule

Monday through Friday 8:00 am - 4:30 pm. Evening Meetings Approximately 2X week and other occasional overtime.

All new employees must satisfactorily complete a background check. A conditional offer of employment may then be made contingent upon the successful completion of a drug test.

This position requires work on-site and is not a tele-commuting position.

This is a non-exempt position.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

Essential Functions: Primary support for users of the assigned information systems. Escalates requests when needed in support of the information systems team. (Tyler Munis, GIS, etc.) Primary trainer for users of the assigned information systems. (Tyler Munis, GIS, etc.) Assists with the development of training materials. Provides group and individual training and coaching to users. Ability to work with multiple departments, balancing their various missions and time sensitivity, needs for an agreeable balance amongst all groups involved. Assists the team with testing the information systems in support of upgrades, workflow changes, and troubleshooting. Required to protect confidential information that may include Personally Identifiable Information and other sensitive information. Assists other Town departments with developing business practices that ensure data accuracy and enhance employee efficiency. This includes developing dashboards to support customer needs and job functions. Performs testing on the employee interface aspects of the software functionality. Creates and updates documentation for the specific information systems.

Designs creates, and maintains custom and standardized data files, statistics, reports, and analyses for Town departments.

Provide Project Management for new and existing Town Information Systems and Applications.

Additional Duties

Prepares documentation for various systems training and report reviews; receives and reviews grant funding requests; prepares written incident reports, automated reports, and contractor status reports; prepares and processes a variety of other reports and documentation as required.

Performs related work as assigned.

Responsibilities, Requirements and Impacts

Data Responsibility refers to information, knowledge, and conceptions obtained by observation, investigation, interpretation, visualization, and mental creation. Data are intangible and include numbers, words, symbols, ideas, concepts, and oral verbalizations. Coordinates or determines time, place or sequence of operations or activities based on analysis of data or information and may implement and report on operations and activities.

People include co-workers, workers in other areas or agencies and the general public. Provides information, guidance or assistance to people that directly facilitates task accomplishment; may give instructions or assignments to helpers or assistants.

Asset responsibility refers to the responsibility for achieving economies or preventing loss within the organization. Requires responsibility and opportunity for achieving moderate economies and/or preventing moderate losses through the management of a small division; handles supplies of high value or moderate amounts of money consistent with the operation of a small division.

Mathematics requires the use of symbols, numbers and formulas to solve mathematical problems. Uses mathematics involving the practical application of fractions, percentages, ratios and proportions; or measurements, logarithmic, or geometric construction; may use algebraic solutions of equations and inequalities, descriptive statistics, deductive geometry, plane and solid and rectangular coordinates; mathematical and classifications or schemes.

Communication involves the ability to read, write, and speak. Reads journals, manuals and professional publications; speaks informally to groups of co-workers, staff in other organizational agencies, general public, people in other organizations and presents training; composes original reports, training and other written materials, using proper language, punctuation, grammar and style.

Judgment requirements refer to the frequency and complexity of judgments and decisions given the stability of the work environments, the nature and type of guidance, and the breadth of impact of the judgments and decisions. Decision-making is a significant part of the job, affecting a large segment of the organization and the general public; works in a dynamic environment, responsible to assist in developing policies and practices.

Complexity addresses the analysis, initiative, ingenuity, concentration and creativity, required by the job and the presence of any unusual pressures present in the job. Performs coordinating work involving guidelines and rules, with constant problem solving; requires continuous, close attention for accurate results or frequent exposure to unusual pressures.

Impact of errors refers to consequences such as damage to equipment and property, loss of data, exposure of the organization to legal liability, and injury or death for individuals. The impact of errors is serious - affects most units in organization, and may affect citizens or loss of life and/or damage could occur and probability is likely.

Physical demands refers to the requirements for physical exertion and coordination of limb and body movement. Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Equipment usage involves responsibility for materials, machines, tools, equipment, work aids, and products. Establishes methods and procedures for acquiring and handling of machines, tools, equipment or work aids involving extensive latitude for judgment regarding attainment of a standard or in selecting appropriate items.

Unavoidable hazards refers to the job conditions that may lead to injury or health hazards even though precautions have been taken. Involves routine and frequent exposure to electrical shock; heights.

Safety of others refers to the level of responsibility for safety and health of others, either inherent in the job or to ensure the safety of the general public. Requires some responsibility for safety and health of others.

Minimum Training and Experience

Requires a Bachelor's Degree in Computer Science, Computer Engineering, Database Management, Computer Architecture, GIS Mapping, or closely related area.

Requires three years prior supervisory or managerial experience in computer science, computer engineering, database management, computer architecture, GIS mapping, or closely related discipline.

Americans with Disabilities Act Compliance

The Town of Vienna is an Equal Opportunity Employer. ADA requires the Town of Vienna to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Benefits viewed here are for permanent, full time employees and may differ from part time, benefit employees. Interns, temporary, seasonal and other part time employees are not eligible for benefits. All full time permanent employees of the Town of Vienna contribute 5% of their annual salary to the Virginia Retirement System.

Agency

Town of Vienna

Address

127 Center Street, South Vienna, Virginia, 22180