IT Applications Intern (Fall 2027)

Hendrickson; Canton (OH); On-site; USD 18,000 - 24,000; Full time

Job summary

Hendrickson is seeking an IT intern/co-op to assist with data preparation, cleansing, and migration tasks for QAD and related systems. You will monitor end-user tickets, create user guides, and participate in testing for new applications.

You will gather requirements, develop SQL queries, debug internal apps, and contribute to project scopes while working in a team environment within the PATH Student Program.

Qualifications

• Current studies in the field of Information Technology.
• Strong customer-service orientation.
• Strong understanding of SQL.
• Basic understanding of Object-Oriented Programming, preferably C#, VB.NET.
• Familiarity with HTML, HTML5, CSS, CSS3, JavaScript.
• Above average communication skills, written and verbal - attention to detail is a must.
• Proficient in MS Office/MS 365 (Word, Excel, PowerPoint, Teams, Outlook, OneNote, etc.).
• Ability to work independently and as part of a team.

Responsibilities

• Assist team with data preparation and cleansing for migration to QAD 2016 ee and QAD EAM systems from iSeries (AS400) and iMaint.
• Monitor and complete help desk tickets (Tier 1) for end-user support and troubleshooting of software applications.
• Create and update work instructions, project scopes, etc.
• Participate in user acceptance testing for new applications and enhancements.
• Gather requirements for new applications or enhancements to create project scopes and supporting documentation.
• Development and modification of SQL queries and/or stored procedures.
• Bug-fixing within internal applications.
• Assist team with other projects and tasks as needed.

Skills

SQL

HTML

CSS

JavaScript

C#

VB.NET

MS Office

Customer service

Communication

Teamwork

Education

Current studies in Information Technology

Tools

SQL Server

QAD 2016 ee

Job description

Company Description

Hendrickson is the leading global manufacturer and supplier of medium- and heavy-duty mechanical, elastomeric and air suspensions; integrated and non-integrated axle systems; auxiliary lift axle systems; parabolic and multi-leaf springs; stabilizers; and bumper and trim components to the global commercial transportation industry.

Company Description

Hendrickson is the leading global manufacturer and supplier of medium- and heavy-duty mechanical, elastomeric and air suspensions; integrated and non-integrated axle systems; auxiliary lift axle systems; parabolic and multi-leaf springs; stabilizers; and bumper and trim components to the global commercial transportation industry.
The heart of Hendrickson is its people. We are always searching for talented students to join our team, and value the opportunity to develop students' knowledge. An internship or co-op with Hendrickson is a hands-on opportunity for students to bring the classroom to life.
Our commitment to you as a PATH Student Program Member is to deliver you a Real-world, Innovative, Diverse Experience which will set you up for success. We aim to nurture the future leaders of the industry with the passion, creativity, and drive needed to continue down the path of advancing the world around us.

Position Purpose

Assist team with data preparation and cleansing for migration to QAD 2016 ee and QAD EAM systems from iSeries (AS400) and iMaint, monitor and complete help desk tickets (Tier 1) for end-user support and troubleshooting of software applications, create and update work instructions, project scopes, etc., and assist with routine tasks.

Essential Functions

• Data preparation and cleansing
• Monitor, research and complete help desk tickets for end-user support and troubleshooting
• Create and update user guides, manuals, work instructions, test scripts, etc.
• Participate in user acceptance testing for new applications and enhancements
• Gather requirements for new applications or enhancements to create project scopes and supporting documentation
• Development and modification of SQL queries and/or stored procedures
• Bug-fixing within internal applications
• Assist team with other projects and tasks as needed

Education And Training

• Current studies in the field of Information Technology

Minimum Qualifications

• Current studies in the field of Information Technology
• Strong customer-service orientation
• Strong understanding of SQL
• Basic understanding of Object-Oriented Programming, preferably C#, VB.NET
• Familiarity with HTML, HTML5, CSS, CSS3, JavaScript
• Above average communication skills, written and verbal - attention to detail is a must
• Proficient in MS Office/MS 365 (Word, Excel, PowerPoint, Teams, Outlook, OneNote, etc.)
• Ability to work independently and as part of a team

Physical Demands

• Ability to travel to division and plant sites as required (limited to none).
• Frequent sitting, work at computer for extended periods of time.

Environmental Conditions

• Office setting.
• Exposure to cold data rooms where equipment is located.
• Plant floor environment requires the wearing of protective equipment.

Behavioral Traits

• Strong verbal, written and interpersonal skills.
• Must exhibit the highest professionalism, self-initiative, enthusiasm, and work ethic.
• Customer service skills: Ability to demonstrate patience and understanding when helping users of IT services.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.

We offer a full complement of benefits that include medical, dental, and vision insurance; life, travel, and disability insurance; a flexible spending account; 401K plans; a pension plan; paid holidays and vacation. We also offer financial assistance programs if you decide to adopt a child or want to pursue further education. We have a comprehensive wellness program and an Employee Assistance Program, that supports individuals in the proactive management of their overall health and wellness.