IT Applications Analyst - Warehouse & ERP Solutions

Gildan; Jacksonville (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Gildan is seeking a Business Analyst, IT Applications to bridge our Distribution Operations and IT teams. You will collaborate with warehouse users and technical staff to troubleshoot issues, improve processes, and implement technology solutions that keep our distribution centers running smoothly.

Responsibilities include gathering requirements, translating needs into effective system solutions for WMS and ERP (Manhattan, JDE, SAP, Oracle), supporting testing and UAT, documenting workflows, and

Qualifications

• Bachelor's degree in IT/related field
• 2–5 years experience supporting warehouse or distribution via IT applications or Business Analyst responsibilities
• Experience with Warehouse Management Systems (WMS); Manhattan a plus
• Experience with ERP systems (JD Edwards, SAP, Oracle)
• Experience gathering requirements, documenting processes, supporting testing, and resolving production issues
• Strong analytical, problem-solving, and communication skills across business/technical teams
• English proficiency; Spanish is a plus
• Travel up to 1030% based on project needs

Responsibilities

• Partner with distribution and warehouse stakeholders to gather business requirements and translate operational needs into effective system solutions.
• Support and enhance Warehouse Management System (WMS) and ERP applications used across our distribution centers.
• Investigate, troubleshoot, and resolve production issues with business users and technical teams to identify root causes and implement solutions.
• Participate in system enhancements, upgrades, testing, and implementations, including documenting requirements, validating functionality, and supporting User Acceptance Testing (UAT).
• Develop process documentation, user guides, and training materials to support new functionality and process improvements.
• Collaborate with cross-functional IT teams and business partners on projects to improve warehouse and distribution operations.
• Participate in an on-call support rotation for production systems supporting our distribution centers.

Skills

Analytical skills

Problem-solving

Communication skills

Education

Bachelor's degree in Information Technology or related field

Tools

Manhattan WMS

JD Edwards (JDE)

SAP

Oracle

Job description

Gildan is seeking a Business Analyst, IT Applications to bridge our Distribution Operations and IT teams. You will collaborate with warehouse users and technical staff to troubleshoot issues, improve processes, and implement technology solutions that keep our distribution centers running smoothly.

Responsibilities include gathering requirements, translating needs into effective system solutions for WMS and ERP (Manhattan, JDE, SAP, Oracle), supporting testing and UAT, documenting workflows, and