Business Analyst, IT Apps – WMS & ERP (Distribution)

Gildan; Jacksonville (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Public company

Mentorship

Diversity & inclusion

Benefits package

Job summary

Gildan is seeking a Business Analyst for IT Applications in Jacksonville, FL to partner with distribution and warehouse stakeholders, translate operational needs into effective system solutions, and support Warehouse Management System (WMS) and ERP applications across our distribution centers.

You will investigate production issues, participate in enhancements and testing, document requirements, develop user guides, and collaborate with cross-functional IT teams.

Qualifications

• Bachelor's degree in Information Technology, Industrial Engineering, Operations Management, Logistics, Supply Chain, or a related field.
• 2–5 years of experience supporting warehouse, distribution, or supply chain operations through IT applications or Business Analyst responsibilities.
• Experience with Warehouse Management Systems (WMS); Manhattan experience a plus.
• Experience with ERP systems such as JD Edwards (JDE), SAP, Oracle, or similar platforms.
• Experience gathering business requirements, documenting processes, supporting testing, and resolving production issues in a business applications environment.
• Strong analytical, problem-solving, and communication skills, with the ability to collaborate across business and technical teams.
• Customer-focused mindset with the ability to train and support end users.
• Excellent written and verbal communication skills in English; Spanish is a plus.
• Travel up to 10–30% based on project needs.

Responsibilities

• Gather business requirements with distribution and warehouse stakeholders and translate needs into system solutions.
• Support and enhance Warehouse Management System (WMS) and ERP applications across distribution centers.
• Investigate, troubleshoot, and resolve production issues with business users and technical teams to identify root causes.
• Participate in system enhancements, upgrades, testing, and implementations, including documenting requirements and supporting UAT.
• Develop process documentation, user guides, and training materials for new functionality.
• Collaborate with cross-functional IT teams and business partners on warehouse and distribution projects.
• Participate in an on-call rotation for production systems.

Skills

Analytical

Problem solving

Communication

Customer-focused

Education

Bachelor's degree in IT / related field

Tools

Manhattan WMS

JD Edwards (JDE)

SAP

Oracle ERP

Job description

Gildan is seeking a Business Analyst for IT Applications in Jacksonville, FL to partner with distribution and warehouse stakeholders, translate operational needs into effective system solutions, and support Warehouse Management System (WMS) and ERP applications across our distribution centers.

You will investigate production issues, participate in enhancements and testing, document requirements, develop user guides, and collaborate with cross-functional IT teams.