IT Application Support Specialist, Epicor, REMOTE

Connection; North Carolina; Hybrid; USD 80,000 - 90,000; Full time

Job summary

A leading company in technical staffing is seeking an IT Application Support Specialist to join their remote team in North Carolina. This role offers a competitive annual salary between $80,000 and $90,000 along with excellent benefits, promoting career growth in a collaborative environment. You will maintain business applications and provide essential support, optimizing workflows and assisting teams with complex ERP challenges.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) plan

Life Insurance

Health Savings Account

Qualifications

• Epicor ERP knowledge required beyond user experience.
• Technical troubleshooting experience in IT support or application administration.
• Strong analytical skills with a customer-focused approach.

Responsibilities

• Provide technical support for Epicor ERP systems.
• Resolve Level II helpdesk issues with users.
• Collaborate to optimize application functionalities based on needs.

Skills

Epicor ERP expertise

Salesforce experience

Problem-solving

Communication skills

Job description

Overview

Connection has a fantastic opportunity through our Technical Staffing division for an IT Application Support Specialist, working remote from NC area. This is a direct hire opportunity offering career growth, a competitive salary and excellent benefits including but not limited to Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account.

Join a growing team as an IT Application Support Specialist, where you'll play a critical role in maintaining and optimizing business applications. This is a hands-on opportunity to work in a collaborative environment where your technical expertise will directly impact business operations and efficiency.

Responsibilities

Key Responsibilities:

• Provide technical support and administration for Epicor ERP systems, ensuring optimal performance and reliability.
• Troubleshoot and resolve Level II helpdesk issues, assisting users with application-related challenges.
• Work with the Project Module in Epicor Classic or Epicor Kinetic, offering specialized knowledge beyond basic user experience.
• Assist with system maintenance, upgrades, and enhancements to improve operational workflows.
• Collaborate with internal teams to optimize and customize application functionalities based on business needs.
• Contribute to process improvements and support the scalability of IT systems in a growing organization.

Min

USD $80,000.00/Yr.

Max

USD $90,000.00/Yr.

Qualifications

Qualifications:

• Epicor ERP expertise (beyond user-level experience); familiarity with the Project Module is required.
• Salesforce experience is a plus but not required.
• Background in IT support, application administration, or helpdesk troubleshooting.
• Strong problem-solving skills with the ability to analyze and resolve technical issues efficiently.
• Excellent communication skills and a proactive, customer-focused approach to support.
• Ability to thrive in a small but growing IT team, with opportunities for career advancement.

This role is ideal for a motivated IT professional looking to expand their expertise in ERP systems while working in a supportive and innovative environment. If you're looking for a position with long-term growth potential, we'd love to hear from you!