IT Application Support Specialist, Epicor, REMOTE

Connection; Town of Gates (NY); Hybrid; USD 80,000 - 90,000; Full time

Job summary

A leading company offers an exciting opportunity for an IT Application Support Specialist. This remote role focuses on maintaining and optimizing Epicor ERP systems, ensuring operational efficiency while collaborating with teams. Ideal for motivated IT professionals looking to advance their careers in a supportive environment.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Life Insurance

Health Savings Account

Qualifications

• Epicor ERP expertise required; familiarity with Project Module.
• Background in IT support or helpdesk troubleshooting.
• Excellent communication and customer-focused approach.

Responsibilities

• Provide technical support and administration for Epicor ERP systems.
• Troubleshoot and resolve Level II helpdesk issues.
• Collaborate with teams to optimize application functionalities.

Skills

Problem solving

Communication

Tools

Epicor ERP

Salesforce

Job description

Overview

Connection has a fantastic opportunity through our Technical Staffing division for an IT Application Support Specialist, working remote from GA area. This is adirect hire opportunity offering career growth, a competitive salary and excellent benefits including but not limited to Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account.

Join a growing team as an IT Application Support Specialist, where you'll play a critical role in maintaining and optimizing business applications. This is a hands-on opportunity to work in a collaborative environment where your technical expertise will directly impact business operations and efficiency.

Responsibilities

Key Responsibilities:

• Provide technical support and administration for Epicor ERP systems, ensuring optimal performance and reliability.
• Troubleshoot and resolve Level II helpdesk issues, assisting users with application-related challenges.
• Work with the Project Module in Epicor Classic or Epicor Kinetic, offering specialized knowledge beyond basic user experience.
• Assist with system maintenance, upgrades, and enhancements to improve operational workflows.
• Collaborate with internal teams to optimize and customize application functionalities based on business needs.
• Contribute to process improvements and support the scalability of IT systems in a growing organization.

Min

USD $80,000.00/Yr.

Max

USD $90,000.00/Yr.

Qualifications

Qualifications:

• Epicor ERP expertise (beyond user-level experience); familiarity with the Project Module is required.
• Salesforce experience is a plus but not required.
• Background in IT support, application administration, or helpdesk troubleshooting.
• Strong problem-solving skills with the ability to analyze and resolve technical issues efficiently.
• Excellent communication skills and a proactive, customer-focused approach to support.
• Ability to thrive in a small but growing IT team, with opportunities for career advancement.

This role is ideal for a motivated IT professional looking to expand their expertise in ERP systems while working in a supportive and innovative environment. If you're looking for a position with long-term growth potential, we'd love to hear from you!