IT Application Support Specialist

FIRST STATE BANK; Saint Clair Shores (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off and Holidays

Health, Dental, Vision

401K match

Educational Assistance

Employee Assistance Program

Job summary

FIRST STATE BANK is seeking an IT Application Support Specialist to ensure smooth operation of core banking and software systems at the Saint Clair Shores operation center. You will troubleshoot, upgrade, and support Fiserv and related apps while coordinating with IT teams and bank staff.

Responsibilities include managing reporting, data transfers, and VS Microsoft 365 services; you will also monitor helpdesk tickets and provide after-hours VPN support when needed.

Qualifications

• Three to five years bank-related experience, operations preferred.
• Familiarity with AI tools and their practical use in the workplace.
• Excellent oral and written communications skills.
• Strong knowledge of data processing operations.
• Knowledge of Microsoft 365, Core Banking applications.
• Project Management.
• Expense Tracking.
• Ability to handle various tasks simultaneously.
• Ability to train others and work effectively with other departments.

Responsibilities

• Manage Core Banking applications including security specifications (Fiserv).
• Perform troubleshooting, testing, problem solving, installation, and upgrades for Fiserv and other ancillary applications.
• Plan, organize, and direct the completion of Application projects.
• Develop and distribute critical employee communications for new and existing software, implement new features, and evaluate software and product updates.
• Manage Core Reporting, file delivery, and job processing including COLD Storage (Fiserv Director).
• Manage suite of Fiserv on premise application servers.
• Manage file and data transfer between the Fiserv Data Center and banking systems (COF, payroll files, etc.).
• Manage Statement Processing (physical and online statements, notices, and email notifications).
• Manage components of the Microsoft 365 suite (FSB Portal/SharePoint, Teams, Yammer, etc.).
• Audit user access on Core System (Navigator, Director, Teller, etc.) and ancillary systems (Federal Reserve, Instant Issue Card Services, DocuSign, Box.com, etc.).
• Manage and perform special access requirements for Core Systems (Navigator, Director, Teller, etc.) and ancillary systems (Federal Reserve, Instant Issue Card Services, DocuSign, Box.com, etc.).
• Serve as the escalation point for complex application issues requiring advanced troubleshooting or modification (Fiserv, SharePoint, etc.).
• Work closely with all departments to identify and implement efficiencies and process gains.
• Actively involved in Business Continuity exercises and events.
• Maintain and monitor relationships with key technology vendors and work with them to resolve problems.
• Monitor First State Bank Helpdesk and Fiserv Core ticketing systems.
• Assist with multimedia content for employee photos, live streaming, and bank sponsored events.
• Requires after-hours availability to provide remote support via VPN (all access support).
• Maintain a courteous and professional relationship with co-workers while maintaining timely and prompt daily attendance.
• Other duties as assigned

Skills

AI tools

Excellent communication

Data processing

Microsoft 365

Core Banking

Project Management

Expense Tracking

Multitasking

Training others

Education

GED or equivalent

Technical/trade training

FISERV training

Windows/Office proficiency

Tools

Fiserv systems

Core Banking applications

Microsoft 365 suite

Job description

Job DetailsLevel: ExperiencedJob Location: Operation Center - Saint Clair Shores, MI 48080Position Type: Full TimeJob Category: Information Technology

FIRST STATE BANK – JOB DESCRIPTION

JOB TITLE: IT Application Support Specialist STATUS: Non-Exempt

DEPARTMENT: Information Technology

REPORTS TO: Information Technology

PRIMARY PURPOSE OF THE JOB:

To ensure smooth and effective operations of banking systems including core banking applications, software applications, computer platforms, etc., through direct and indirect actions by working closely with bank personnel, leadership, and outside resources to enable and improve the business process through technology.

ESSENTIAL DUTIES:

• Manage Core Banking applications including security specifications (Fiserv)
• Perform troubleshooting, testing, problem solving, installation, and upgrades for Fiserv and other ancillary applications
• Plan, organize, and direct the completion of Application projects
• Develop and distribute critical employee communications for new and existing software, implement new features, and evaluate software and product updates
• Manage Core Reporting, file delivery, and job processing including COLD Storage (Fiserv Director)
• Manage suite of Fiserv on premise application servers
• Manage file and data transfer between the Fiserv Data Center and banking systems (COF, payroll files, etc.)
• Manage Statement Processing (physical and online statements, notices, and email notifications)
• Manage components of the Microsoft 365 suite (FSB Portal/SharePoint, Teams, Yammer, etc.)
• Audit user access on Core System (Navigator, Director, Teller, etc.) and ancillary systems (Federal Reserve, Instant Issue Card Services, DocuSign, Box.com, etc.)
• Manage and perform special access requirements for Core Systems (Navigator, Director, Teller, etc.) and ancillary systems (Federal Reserve, Instant Issue Card Services, DocuSign, Box.com, etc.)
• Serve as the escalation point for complex application issues requiring advanced troubleshooting or modification (Fiserv, SharePoint, ect.)
• Work closely with all departments to identify and implement efficiencies and process gains
• Actively involved in Business Continuity exercises and events
• Maintain and monitor relationships with key technology vendors and work with them to resolve problems
• Monitor First State Bank Helpdesk and Fiserv Core ticketing systems
• Assist with multi-media content for employee photos, live streaming, and bank sponsored events
• Requires after-hours availability to provide remote support via VPN (all access support)
• Maintain a courteous and professional relationship with co-workers while maintaining timely and prompt daily attendance

OTHER DUTIES:

• Other duties as assigned

REQUIRED EXPERIENCE/SKILLS:

• Three to five years Bank related experience, Operations preferred
• Familiarity with artificial intelligence (AI) tools and their practical use in the workplace.
• Excellent oral and written communications skills
• Strong knowledge of data processing operations
• Knowledge of Microsoft 365, Core Banking applications
• Project Management
• Expense Tracking
• Ability to handle various tasks simultaneously
• Ability to train others and work effectively with other departments

REQUIRED EDUCATION:

• High school diploma or equivalency (GED)
• Specialized training such as that acquired in up to one year of college, technical, vocational, trade or business school
• FISERV Specialized training preferred
• Proficiency using Microsoft Windows/Office and bank technology

WORKING CONDITIONS:

• Ability to enter data into a computer and work with computer programs: Microsoft Word and Excel
• Ability to stand and/or sit for long periods of time
• Ability to reach with hands and fingers, touching computer buttons/adding machine buttons for extended periods of time
• Ability to lift 40 to 50 pounds

WHAT CAN WE OFFER YOU:

• Working with an energetic team focused on making our customers financially successful!
• An opportunity to grow your career and do amazing things!
• Collaborative and energetic work environment
• Incentive program based on performance
• Paid Time Off (PTO) and Paid Holidays for Full Time/Part Time Employees
• Paid time to support your community!
• Health, Dental, Vision (Full Time)
• 401K match and Life Insurance (Full Time /Part Time Employees)
• Educational Assistance Program (Full Time/ Part Time Employees)
• Employee Assistance Program

Employees are expected to comply with all laws, regulations, bank policies and procedures, including specifically First State Bank’s Bank Secrecy Act and Anti-Money Laundering Policy and procedures, and it’s Customer Identification Program. Failure to comply with either the letter and/or spirit of these laws may result in disciplinary action, up to an including termination.

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other instructions and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Qualifications