IS Manager/IT Project Specialist (62259)

Piedmont Federal Savings Bank; Winston-Salem (NC); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Piedmont Federal Savings Bank is seeking an IT leader to manage the Application Analyst and Database Administrators and drive successful implementations of key bank-wide initiatives in Operations and IT. The role emphasizes project leadership, hands-on SQL optimization, and collaboration across departments.

The ideal candidate brings 5–10 years of experience, strong knowledge of Fiserv DNACore and Nautilus, plus solid communication and analytical skills. Onsite Winston-Salem, full-time position.

Qualifications

• 2 yr. College diploma or equivalent work experience.
• Five to ten years experience.
• Must have high level knowledge of project management, analytics and data extraction, and problem solving.
• Strong Microsoft Excel and PowerPoint skills.
• Experience with Fiserv DNACore and Nautilus systems is preferred.

Responsibilities

• Supervise and evaluate the Application Analyst and Database Administrators.
• Lead planning and/or implementation of projects; participate in design/testing phases.
• Improve technology workflows and recommend new products or software.
• Obtain advanced SQL experience and optimize current software usage.
• Attend Piedmont's operations onsite during regular business hours.

Skills

Project management

Analytics and data extraction

Problem solving

Attention to detail

Collaboration/Teamwork

Communication

Conflict management

Interpersonal skills

Excel/PowerPoint

Education

2 yr college diploma or equivalent experience

Tools

Fiserv DNA Core

Instant Open

Instant Issue

ClickSwitch

Nautilus (Hyland OnBase)

Oracle 12c

Job description

Job Details

Job Location: Home Office - WINSTON SALEM, NC 27103

Position Type: Full Time

IMPORTANT: THIS IS AN "ONSITE" POSITIION

III. POSITION SUMMARY

The primary purpose of this position is to manage the Application Analyst and Database Administrators and to assist the Bank with the successful implementation of key strategic bank wide initiatives in Operations and Information Technology.

IV. PRIMARY ACCOUNTABILITIES

High Essential

• Provide exceptional customer service both internally and externally and serve as a role model to staff.
• Supervise and evaluate the Application Analyst and Database Administrators.
• Banking application knowledge strongly preferred particularly with Fiserv DNA banking core and Nautilus (Hyland OnBase) enterprise content management system.
• Lead planning and/or implementation of projects. May participate in the design and/or testing phases along with formal training.
• Investigate on how to make technology and workflows more efficient or all departments.
• Make recommendations on new products and software that could have a positive impact on the Bank.
• Obtain advanced experience with Structured Query Language (SQL) and optimize usage of current software.
• Act as the Federal Reserve End User Authorization Contact (EUAC)
• Learn the Bank's policies, procedures, and operations. Suggest improvements.
• Regularly attend work at Piedmont's place of business during regular business hours.

Low Essential

• Proactively communicate project status, issues, and risks to management.
• Ensure projects meet requirements, objectives, and deadlines.
• Participate in new vendor selections and the due diligence process.
• Create and/or contribute to risk assessments.

Non Essential

• Other duties, as assigned
• Cross train and back-up others, as assigned

V. EDUCATION

2 yr. College diploma or equivalent work experience

VI. RELATED EXPERIENCE

Five to ten years experience

VII. QUALIFICATIONS: GENERAL KNOWLEDGE, SKILLS, AND ABILITIES

Must have a high level of knowledge of the following subjects; might be regarded as an authority in the area:

• Project Management

Must be able to identify issues with application of the following subjects, develop solutions, and implement improvements:

• Analytics and Data Extraction

Problem solving skills including analysis, research, interpretation, and recommendations

Must be able to apply the following principles and processes to day-to-day functions:

• Accuracy/Attention to detail
• Collaboration/Teamwork
• Communication including verbal, written, listening, face to face, telephone, or email
• Conflict management
• Interpersonal skills
• Microsoft Excel and PowerPoint
• Office machine operation
• Problem solving skills including analysis, research, interpretation, and recommendations

VIII: QUALIFICATIONS: PIEDMONT KNOWLEDGE, SKILLS, AND ABILITIES

Must be able to apply the following principles and processes to day-to-day functions:

• Understand all components of Fiserv DNACore, Instant Open, Instant Issue and ClickSwitch
• Fiserv Nautilus: Understand basic administration with document imaging and how it interfaces with DNACore, be able to create workflows.
• Have the skills to manage Oracle 12c and how it interfaces with Fiserv DNACore.
• Have a general understanding of the Bank's Operations department and how it interfaces with Information Technology.
• Customer Care Associate exposure
• Deposit administration - Savings, Time Deposit, Checking and IRA
• Deposit transaction - Savings, Time Deposit, Checking and IRA
• Loan origination processes/procedures
• Loan servicing processes/procedures
• Loan transactions

IX: QUALIFICATIONS: TECHNICAL KNOWLEDGE, SKILLS, AND ABILITIES

Not applicable

X. CONTACTS

Employees, Supervisors and senior management

Vendors/potential vendors and service providers

XI. WORKING CONDITIONS/PHYSICAL REQUIREMENTS

This job is conducted in an office work environment, and is generally sedentary but may require walking at times. Most of this position's duties require use of a computer. Some travel via car or air, and evening/weekend work may be required. Incumbent must meet the following physical requirements with or without reasonable accommodation:

• a. Use hands to manipulate, handle, feel, and control items or equipment;
• b. Walk, bend, kneel, and reach;
• c. Lift up to 20 pounds, using all safety precautions;
• d. Stand and/or sit for long periods of time;
• e. Talk, hear, and communicate with clients and coworkers in English;
• f. See and be able to read, write, and interpret documents written in English.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performance by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Piedmont Federal Savings Bank is an Equal Opportunity Employer Veterans/Disabled.