Core Banking IT Application Support Specialist

FIRST STATE BANK; Saint Clair Shores (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off and Holidays

Health, Dental, Vision

401K match

Educational Assistance

Employee Assistance Program

Job summary

FIRST STATE BANK is seeking an IT Application Support Specialist to ensure smooth operation of core banking and software systems at the Saint Clair Shores operation center. You will troubleshoot, upgrade, and support Fiserv and related apps while coordinating with IT teams and bank staff.

Responsibilities include managing reporting, data transfers, and VS Microsoft 365 services; you will also monitor helpdesk tickets and provide after-hours VPN support when needed.

Qualifications

• Three to five years bank-related experience, operations preferred.
• Familiarity with AI tools and their practical use in the workplace.
• Excellent oral and written communications skills.
• Strong knowledge of data processing operations.
• Knowledge of Microsoft 365, Core Banking applications.
• Project Management.
• Expense Tracking.
• Ability to handle various tasks simultaneously.
• Ability to train others and work effectively with other departments.

Responsibilities

• Manage Core Banking applications including security specifications (Fiserv).
• Perform troubleshooting, testing, problem solving, installation, and upgrades for Fiserv and other ancillary applications.
• Plan, organize, and direct the completion of Application projects.
• Develop and distribute critical employee communications for new and existing software, implement new features, and evaluate software and product updates.
• Manage Core Reporting, file delivery, and job processing including COLD Storage (Fiserv Director).
• Manage suite of Fiserv on premise application servers.
• Manage file and data transfer between the Fiserv Data Center and banking systems (COF, payroll files, etc.).
• Manage Statement Processing (physical and online statements, notices, and email notifications).
• Manage components of the Microsoft 365 suite (FSB Portal/SharePoint, Teams, Yammer, etc.).
• Audit user access on Core System (Navigator, Director, Teller, etc.) and ancillary systems (Federal Reserve, Instant Issue Card Services, DocuSign, Box.com, etc.).
• Manage and perform special access requirements for Core Systems (Navigator, Director, Teller, etc.) and ancillary systems (Federal Reserve, Instant Issue Card Services, DocuSign, Box.com, etc.).
• Serve as the escalation point for complex application issues requiring advanced troubleshooting or modification (Fiserv, SharePoint, etc.).
• Work closely with all departments to identify and implement efficiencies and process gains.
• Actively involved in Business Continuity exercises and events.
• Maintain and monitor relationships with key technology vendors and work with them to resolve problems.
• Monitor First State Bank Helpdesk and Fiserv Core ticketing systems.
• Assist with multimedia content for employee photos, live streaming, and bank sponsored events.
• Requires after-hours availability to provide remote support via VPN (all access support).
• Maintain a courteous and professional relationship with co-workers while maintaining timely and prompt daily attendance.
• Other duties as assigned

Skills

AI tools

Excellent communication

Data processing

Microsoft 365

Core Banking

Project Management

Expense Tracking

Multitasking

Training others

Education

GED or equivalent

Technical/trade training

FISERV training

Windows/Office proficiency

Tools

Fiserv systems

Core Banking applications

Microsoft 365 suite

Job description

FIRST STATE BANK is seeking an IT Application Support Specialist to ensure smooth operation of core banking and software systems at the Saint Clair Shores operation center. You will troubleshoot, upgrade, and support Fiserv and related apps while coordinating with IT teams and bank staff.

Responsibilities include managing reporting, data transfers, and VS Microsoft 365 services; you will also monitor helpdesk tickets and provide after-hours VPN support when needed.