IT Application Configuration Analyst

Freddie Mac; United States; Remote; USD 44,000 - 70,000; Full time

Job summary

A leading insurance wholesaler seeks an IT Application Configuration Analyst responsible for application configuration in CRM and Policy administration systems. Candidates should possess a Bachelor's degree and 2+ years of relevant experience. The role involves collaboration, testing, and managing system configurations, ensuring quality through rigorous validation processes.

Benefits

Medical, dental, and vision benefits

Disability and life insurance

Retirement savings plan

10 days of paid time off and 11 paid holidays

Qualifications

• 2+ years of related experience, including configuration or process analysis within various CRM systems.
• Strong problem-solving abilities and detail-oriented mindset.
• Ability to communicate technical concepts effectively in writing and verbally.

Responsibilities

• Implement configuration changes according to established procedures.
• Collaborate with systems development to ensure proper development of system configuration.
• Analyze and resolve configuration issues in a timely manner.

Skills

Problem-solving

Detail oriented

Communication

Excel

Education

Bachelor's degree in business management, computer science, or related field

Tools

Software development lifecycle methodology

Job description

The IT Application Configuration Analyst is responsible for creating application configuration that will drive our CRM and Policy administration systems. This includes configuration around each insurance product and how it is administered. Also responsible for planning, researching issues, and validating configuration.

Your Impact:

• Implement configuration changes in accordance with established procedures and guidelines.
• Setup, test, and maintain system configuration based on business and/or technical requirements.
• Ensure that systems configuration requirements properly integrate with existing systems processes.
• Collaboration with systems development to ensure the proper development of system configuration requirements.
• Perform assigned levels of validation for system configuration changes.
• Ensure that quality is built into all phases of systems configuration and continuous improvement is used to incorporate knowledge acquired from previous assignments.
• Manage internal clients throughout the entire configuration implementation life cycle.
• Acquire in-depth product knowledge of Pearl's IT Systems and their various modules, as well as developing an understanding of Pearl business processes and products.
• Develop and maintain system configuration policies and procedures.
• Provide basic end-user support including issue assessment and resolution during and immediately following implementation.
• Analyze and resolve configuration issues in a timely manner.
• Analyze data, insurance-based product documentation, and business process workflows.

Successful Candidates Will Have:

• Bachelor's degree in business management, computer science, or related field.
• 2+ years of related experience, including configuration or process analysis within various CRM and administrative systems
• Experience with software development lifecycle methodology and models preferred (i.e., Waterfall, Agile).
• Strong problem-solving abilities using critical thinking that applies logic.
• Detail oriented with the capability to deliver a high level of accuracy.
• Ability to learn technical and functionality concepts quickly with a high level of retention.
• Ability to communicate technical and functionality concepts verbally and in writing.
• Ability to organize and prioritize workload with multiple projects and deadlines.
• Ability to work well under pressure in a fast-paced environment.
• Ability to handle frequent and random changes understanding when building custom software nothing is 100% predictable.
• Proficient in Excel and other Microsoft Office solutions.
• Previous experience using insurance-based policy administration systems a plus.

One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business. Launched just four years ago, One80 Intermediaries has grown to be one of the largest intermediaries in the United States. In 2024, One80 Intermediaries was ranked the 14th largest broker in the U.S. by Business Insurance. In 2025, One80 Intermediaries earned the Great Place To Work Certification for the second consecutive year

At One80 Intermediaries, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, life, and retirement savings, and 10 days of paid time off and 11 paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected annual pay range for this position is between $44,400 to $69,992 plus discretionary bonus. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers.

Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice .