IT Application Administrator | Full Time

Henry Ford Health; Detroit (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare organization is seeking an IT Application Administrator to manage application environments and provide support. The role involves troubleshooting, system administration, and collaboration with users and technical teams. Ideal candidates will have experience in application administration and healthcare environments.

Qualifications

• 3-5 years of application administration or development experience.
• 1+ years of Sitecore site-level administration or web development.

Responsibilities

• Support end users and collaborate with Service Desk.
• Administer IT application systems, environments, upgrades, and security.
• Monitor system performance and recommend improvements.

Skills

Application Administration

Troubleshooting

Collaboration

Education

Bachelor's degree

Master's degree

Tools

Sitecore

ServiceNow

Office 365

SQL

Job description

IT Application Administrator | Full Time

Join to apply for the IT Application Administrator | Full Time role at Henry Ford Health

Job Summary

Under the direction of the IT Manager or Director, the IT Application Administrator manages the application environments, software systems, and third-party IT products within the IT portfolio. Responsibilities include planning, design, development, release management, troubleshooting, and support of these systems. The role involves providing support, maintenance, access, and security administration, along with troubleshooting issues and communicating solutions to technical management. The position requires high interaction with users, technical teams, and stakeholders.

Key Responsibilities

• Support end users and collaborate with Service Desk, providing guidance and knowledge base articles.
• Administer IT application systems, environments, upgrades, and security.
• Assist in implementing, configuring, and supporting new services and applications.
• Support operational activities, documentation, and process improvements.
• Coordinate troubleshooting, capacity planning, and performance issues with infrastructure teams.
• Assist in installation, disaster recovery planning, and testing of applications.
• Adhere to change management processes and represent application changes in meetings.
• Deploy and manage application and third-party tools, supporting 24x7 operations including off-hours support.
• Monitor system performance, recommend improvements, and implement approved solutions.
• Maintain proper documentation and ensure timely delivery of technical artifacts.
• Stay updated on new tools and technologies, promote teamwork, and mentor junior staff.

Qualifications

• Bachelor's degree required; Master's preferred.
• 3-5 years of application administration or development experience.
• 1+ years of Sitecore site-level administration or web development.
• Experience with applications on Windows and SQL platforms.
• Ability to work off-hours in a 24x7 support environment.
• Experience supporting third-party applications.
• Healthcare experience, vendor management, and familiarity with ServiceNow, Sitecore, Office 365, and communication tools are preferred.

Additional Information

• Organization: Corporate Services
• Department: Ascension Collaborations Solutions
• Shift: Day Job
• Employment Type: Full-time

Seniority Level

• Associate

Industries

• Hospitals and Health Care, Insurance, Wellness and Fitness Services