IT and Cybersecurity Administrator

Cybersecurity Jobs; Brookings (SD); On-site; USD 90,000 - 130,000; Full time

Job summary

SDSU Alumni & Foundation is seeking an onsite technology leader responsible for IT support coordination and cybersecurity governance. You will act as the onsite point of contact for staff, manage the MSP relationship, and oversee annual technology planning and budgeting.

The role requires 3+ years in IT or cybersecurity, a degree in IT or related fields, hands-on Microsoft 365 and SharePoint administration, and strong policy development skills.

Qualifications

• 3+ years of professional experience in IT support, systems coordination, or cybersecurity.
• Hands-on Microsoft 365 and SharePoint administration.
• Ability to write clear policies, procedures, and end-user guidance.
• Strong vendor management and MSP coordination skills.

Responsibilities

• Act as onsite point of contact for staff technology needs and direct requests to MSP.
• Provide hands-on onsite support for hardware, printers, and event tech.
• Manage technology asset lifecycle, inventory, provisioning, and decommissioning.
• Oversee MSP relationship, ticket metrics, and service levels; participate in reviews.
• Coordinate IT for onboarding/offboarding and access workflows.
• Lead cybersecurity program activities and governance meetings.
• Review security alerts and coordinate incident response with MSP, insurers, and counsel.

Skills

IT leadership

Cybersecurity governance

MS365 admin

SharePoint admin

Vendor management

Onsite support

Policy writing

Education

Associate or Bachelor's degree

Information technology or cybersecurity background

Tools

MS365

SharePoint Online

Entra ID (Azure AD)

Intune

Job description

Onsite technology leadership role with responsibility for IT support coordination and cybersecurity governance for SDSU Alumni & Foundation.

Responsibilities

• Act as the onsite point of contact for staff technology needs and direct day-to-day support requests to the managed IT service provider (MSP) using established support channels.
• Provide hands‑on onsite assistance for issues such as hardware swaps, printer and peripheral setup, and conference room or event technology.
• Manage the technology asset lifecycle: purchasing, onsite setup and deployment of new laptops/devices, inventory tracking, warranty shipping and returns, and secure decommissioning disposal in coordination with MSP device management processes.
• Oversee the managed services relationship by reviewing ticket metrics, service‑level performance, and MSP recommendations; elevate concerns and participate in regular business reviews.
• Coordinate IT for staff onboarding and offboarding, including account requests, device issuance and returns, phone setup, and access approval workflows.
• Support MSP engineers with physical access needs such as installing network and power equipment and assisting scheduled maintenance.
• Own annual technology planning and budgeting, including technology purchasing, renewals, and software licensing.
• Manage relationships and contracts with technology vendors, including donor and finance system providers, internet and phone carriers, copier and audio‑visual vendors, and support for line‑of‑business applications.
• Work occasional evenings and weekends for events, maintenance windows, or security incidents as needed.
• Lead cybersecurity program activities at the governance level, developing and maintaining IT and security policies and procedures; review at least annually (examples include acceptable use, access control, passwords and multifactor authentication, vendor security, disaster recovery).
• Serve as a member of the organization’s Data Governance Committee.
• Act as the designated technical and approval contact for vulnerability remediation: review monthly vulnerability/remediation reports, approve remediation activities and maintenance windows, communicate blackout periods and change freezes in advance, and confirm business application functionality after changes.
• Review and respond to security alerts escalated by the MSP; support business decisions on risk acceptance and exceptions; ensure hardware/software stay within vendor‑supported lifecycles.
• Promote security awareness by ensuring completion of monthly training and simulated phishing campaigns, coaching staff needing extra support, and reinforcing safe handling of data.
• Lead completion of cyber insurance applications, audit and compliance questionnaires (including payment card requirements for gift processing where applicable), and periodic reviews of user and administrator access.
• Serve as internal incident response coordinator: maintain the technology incident response plan, contact lists, and escalation procedures; act as the primary liaison with the MSP, cyber insurance carrier, breach counsel, and other outside parties during a security event.
• Coordinate internal incident decisions and communications, including leadership notification, staff guidance, documentation, and leading post‑incident reviews and follow‑up.
• Participate in annual incident response tabletop exercises and breach readiness activities; track remediation of identified gaps.
• Maintain business continuity and disaster recovery plans: confirm with the MSP that critical systems/data are backed up and coordinate periodic restore testing.
• Administer Microsoft 365 (including SharePoint Online, Teams, and OneDrive) by managing user access, groups, and permissions aligned with security standards.
• Maintain SharePoint and Teams site structure, file storage, and data retention practices to keep information organized, secure, and easy for staff to find.
• Create and configure new sites, Teams, and shared resources as requested; monitor storage usage and licensing.
• Train and support staff on Microsoft 365 collaboration tools and best practices; coordinate with the MSP on advanced configuration, integrations, and workflows.
• Perform other duties as assigned to meet organizational needs.

Requirements

• Authorization to work in the United States for any employer on a full‑time basis.
• Minimum 3 years of professional experience in a related field (examples include IT support, systems coordination, or cybersecurity).
• Associate or bachelor’s degree in information technology, cybersecurity, or a related field.
• Hands‑on Microsoft 365 and SharePoint administration preferred.
• Demonstrated problem‑solving, troubleshooting, and analytical skills, with the ability to explain technical issues in plain language.
• Working knowledge of Microsoft 365 administration, including Entra ID (Azure AD), Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
• Solid understanding of cybersecurity fundamentals, including multifactor authentication and conditional access, endpoint protection, email security, vulnerability management, and data protection.
• Familiarity with recognized security frameworks such as the NIST Cybersecurity Framework or CIS Controls, and incident response principles.
• Familiarity with Windows and Mac computers, networking basics (Wi‑Fi, switches, firewalls, VPN), printers, and audio‑visual and conference room technology.
• Ability to manage vendors and service providers, understand contracts/service agreements, and hold partners accountable to service levels.
• Enhanced ability to interpret problems, troubleshoot and provide solutions, and document interactions, processes, and system configurations.
• Ability to write clear policies, procedures, and end‑user guidance.
• Strong interpersonal skills, including professionalism and empathy, with clear communication in person and by phone.
• Customer service skills required for clear communication in person, on the phone, and in writing.
• High integrity and ability to handle confidential information with discretion.
• Strong organization and resourcefulness to locate/compile information and accomplish projects with minimal supervision.
• Consistent attention to detail for proofreading, setting priorities, and meeting deadlines.
• Ability to work in a fast‑paced environment and juggle multiple competing tasks.
• Ability to work independently and collaboratively with a professional demeanor and self‑reliance.
• Dependability and punctuality, with a high‑energy, positive attitude and strong initiative.
• Proficiency using recent versions of software applications, including MSWord, Excel, Outlook, and PowerPoint.

Technologies

• Microsoft 365
• SharePoint Online
• Teams
• OneDrive
• Entra ID (Azure AD)
• Exchange Online
• Intune
• NIST Cybersecurity Framework
• CIS Controls
• Multifactor authentication
• Conditional access
• Endpoint protection
• Email security
• Vulnerability management
• Data protection
• Windows
• Mac
• Wi‑Fi
• Switches
• Firewalls
• VPN
• MSWord
• Excel
• Outlook
• PowerPoint

Typical Physical Demands

• Requires sitting, standing, bending, reaching, and lifting and moving computer equipment.
• Requires manual dexterity sufficient to operate computers, telephones, and other office equipment.
• Requires normal range of hearing and vision.