IT Analyst (VN3106)

Rex Technologies GmbH; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Marex is seeking an IT Service Desk professional to provide frontline support for our trading floor and corporate users. You will log and resolve incidents, manage requests in JIRA, and collaborate with IT teams to maintain uptime, security, and regulatory compliance.

Responsibilities include supporting Microsoft technologies (Windows 10/Server, Exchange/Office 365), imaging and deploying workstations, and aligning practices with ITIL. Occasional travel and strict SOX and SEC controls may apply.

Qualifications

• Bachelor's degree in computer science or related field is required.
• 3–4 years' experience in banking/financial services preferred.
• Experience with Microsoft Windows, Exchange/Office 365, AD/DNS/DHCP/GPO.
• Familiarity with ITIL processes and regulated environments (SOX/SEC) helpful.

Responsibilities

• Maintain accurate logging of incidents, services requests, and changes (JIRA).
• Manage and resolve Service Desk tickets in a timely manner.
• Escalate issues when needed and communicate with users professionally.
• Support standard Microsoft technologies and trading applications.
• Image, upgrade, and maintain laptops/desktops; document new technologies.
• Ensure ITIL-aligned practices and regulatory compliance; travel as needed.

Skills

ITIL knowledge

Incident management

JIRA

Microsoft Windows

Exchange/Office 365

AD/DNS/DHCP/GPO

Communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

JIRA

Active Directory

Citrix

Cisco Call Manager

Office 365

Job description

Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights, and analytics.

The Technology Department delivers differentiation, scalability, and security for the business. Reporting to the COO, Technology provides digital tools, software services, and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture, and design.

IT runs Marex’s enterprise-wide services to end users and actively manages the firm’s infrastructure and data to provide and accelerate business value. A Data team enables the firm to leverage data to increase productivity and improve business decisions, as well as maintain data compliance. The Infrastructure group delivers operations and engineering across Infrastructure Operations, Network, Communications, Endpoint and Platform Engineering teams with a key focus on Infrastructure as Code/automation & innovation. IT also includes the global IT Service Desk providing support and self-service to business users across Marex, and our Service Management team that runs core ITSM processes and develops our departmental tooling.

The Service Desk Team is responsible for the general IT/desktop and voice infrastructure support for their assigned region. The team works closely with other IT departments and different lines of business.

Overall Responsibilities

• Maintain accurate logging of all incidents, services requests, and changes in the Service Desk system (JIRA)
• Responsible for management and timely resolution of Service Desk tickets
• Practice effective escalation of tickets needed
• Deal with all users in a professional and efficient manner
• Collaborate and share best practices with other IT team members through our internal knowledge base system
• Support standard Microsoft technologies, phones, and trading applications
• Build, image, upgrade, and maintain both laptops and desktops
• Document and maintain new technologies and identify how they can help the business
• Ensure technical skills are kept up to date with company requirements
• Endeavor to align working practices to ITIL framework where appropriate
• Manage PC setups/desk moves as required
• Act as lead for additional ad hoc responsibilities for the team, including entering IT invoices in PeopleSoft, handling moves and logistics, etc.
• Occasional travel to Data Center and other offices in the assigned region may be required
• Understand and comply with any Sarbanes Oxley operational requirements relevant to their role
• Ensure compliance with the company’s regulatory requirements under the SEC, FINRA, NFA, CFTC and other applicable exchanges

The Company may require you to carry out other duties from time to time

• Bachelor's degree in computer science or related field
• Minimum of 3-4 years' experience in banking/financial services highly desired
• Experience with the following technologies preferred: Standard Microsoft, Microsoft Windows 10, Microsoft Windows Serve (AD/DNS/DHCP/GPO), Microsoft Exchange/Office365, Cisco Call Manager
• Experience with the following applications: Bloomberg, TT, IceChat, WebIce, Future Source, Citrix, Cloud9, Office 365, LMESelect, Fidesa, Neon, CQG, OMS Options City, IOA (Whentech), Reuters, Mimecast, Global Protect, CrowdStrike, Teams, CME, Trayport
• Experience in a regulated environment and knowledge of the risk and compliance requirements

Company Values

Acting as a role model for the values of the Company:

Respect

- Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly.

Integrity

- Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves.

Collaborative

- We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do.

Developing our People

- Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers.

Adaptable and Nimble

- Our size and flexibility are an advantage. We are big enough to support our client’s various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment f foster initiative as well as employee satisfaction.

Conduct Rules

You must:

• Act with integrity
• Act with due skill, care, and diligence
• Be open and cooperative with the FCA, the PRA and other regulators (where applicable)
• Pay due regard to the interests of customers and treat them fairly
• Observe proper standard of market conduct