IT Analyst - Service Desk

Billings Clinic; Billings (MT); Presencial; USD 35.000 - 43.000; Jornada completa

Descripción de la vacante

Billings Clinic is seeking an IT Analyst - Service Desk in Billings, Montana. Under supervision, you will provide information technology planning and configuration support for Information Services, focusing on computer operations and user support in a busy hospital environment.

This full-time role on the evening/night shift offers starting wages DOE ($25.12–$31.40 per hour) and the opportunity to collaborate with clinicians and staff while ensuring reliable IT services across the organization.

Formación

• Requires high school diploma; associate degree preferred or pursuing certification/degree.
• Prior IT experience desirable in healthcare or service desk environments.
• Familiarity with information services operations and patient safety standards.

Responsabilidades

• Supports and models behaviors aligned with mission, vision, values and safety standards.
• Designs, implements and evaluates IS functions to improve organizational outcomes.
• Serves as a technical resource for customers and staff; coordinates technology enhancements.
• Identifies technical problems, conducts research and develops guidelines.
• Provides project management; trains clients in the use of IS tools.
• Coordinates with users to resolve hardware/software problems in a timely manner.
• Seeks growth opportunities and maintains safety/compliance in daily duties.

Conocimientos

Information Services

Technical resource

Project management

Customer support

Data analysis

Research methods

Educación

High School Diploma or GED

Associate degree (preferred)

Descripción del empleo

You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

About Us

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits

We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.

Magnet: Commitment to Nursing Excellence

Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.

Pre-Employment Requirements

All new employees must complete several pre-employment requirements prior to starting.

IT Analyst - Service Desk

Billings Clinic (BILLINGS CLINIC HOSPITAL)

req12975

Shift: Evening, Nights

Employment Status: Full-Time (.75 or greater)

Hours per Pay Period: 1.00 = 80 hours every two weeks (Exempt)

Starting Wage DOE: $25.12 - $31.40

Under general supervision, provides information technology planning and configuration support for assigned focus area(s) and to all users that are the responsibility of Billings Clinic Information Services. Focus areas typically include computer operations.

Essential Job Functions

• GENERAL Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Practitioner Designs, implements and evaluates Information Services functions to cost effectively improve organizational outcomes throughout Billings Clinic. Promotes Information Services across the organization, utilizing technical knowledge, theory and technical skills to promote optimal outcomes through best practice.
• Consultant/Collaborator Serves as technical resource for customers, staff, physicians and administration. Collaborates with multiple disciplines to organize and coordinate technology enhancements to improve Information Services outcomes. Serves as a technical resource for system-wide teams/tasks forces.
• Researcher Identifies technical problems/issues needing research. Uses appropriate research-based tools, techniques, and methodologies to conduct research and ensure best practice. Analyzes data to identify trends that impact Information Services outcomes and cost containment. Utilizes research to develop technical competencies and other standards/guidelines for Information Services.
• Project Management Provides regular communication to all members of the project team as well as all clients involved in the project. Trains or coordinates training for clients in the use of various IS tools. Assesses and analyzes functional requirements for new systems acquisitions and technical requirements in conformance with IS standards. Gather and analyze general information from vendors for the purpose of summarizing and comparing new product selections. Assist multidisciplinary teams in the selection and acquisition of new systems Technology Management. Assists clients, at all levels of the organization, in implementation of system-minded solutions. Conducts ongoing monitoring of assigned technology to be sure of optimal usage of the application(s). Recommends software and/or hardware upgrades and changes related to a technology enhancement or change. Aids vendor support representatives with logging and reviewing of all software improvements.
• Customer Support Coordinates with other Information Services team members in the resolution of communications, hardware and software problems in a timely manner. Works with customers in researching technology problems. Identifies and implements solutions for these problems in a timely manner. Reports critical problem situations promptly to the appropriate Information Services leadership team member.
• General Duties Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements. Demonstrates a commitment to continuous learning and seeks opportunities to contribute to Billings Clinic organization-wide learning initiatives. Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance. Performs other duties as assigned or needed to meet the needs of the department/organization.

Minimum Qualifications

• Minimum High School or GED High school graduate or equivalent
• Preferred 2 Year / Associate Degree Associates degree from an approved institution in a related field, preferred or must be pursuing certification in or working towards a degree

Experience

• Prior IT experience desirable

Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered.

Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus

Billings Clinic is committed tobeing an inclusive and welcoming employer, that strives to be kind, safe, andcourageous in all we do. As an equal opportunity employer, our policies andprocesses are designed to achieve fair and equitable treatment of all employeesand job applicants. All employees and job applicants will be provided the sametreatment in all aspects of the employment relationship, regardless of race,color, religion, sex, gender identity, sexual orientation, pregnancy, maritalstatus, national origin, age, genetic information, military status, and/ordisability. To ensure we provide an accessible candidate experience forprospective employees, please let us know if you need any accommodations duringthe recruitment process.

Human Resources is located on the corner of North 29th and8th Avenue North. Enter through the main entrance to the building and go to the lower level. Human Resources is located at the bottom of the main entrance staircase to the right.