Patient Access Specialist - Registration (Full-time)

Billings Clinic; Billings (MT); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Benefits package

Job summary

Billings Clinic is seeking a Patient Access Specialist - Registration to greet patients, register demographic and insurance information, and initiate the revenue cycle. The role emphasizes accurate data entry, payment collection, and coordination with clinical staff to ensure smooth patient flow.

Starting wage is DOE, with a full-time schedule including day/evening/weekends. A comprehensive benefits package is provided for eligible employees.

Qualifications

• Strong customer service and interpersonal skills.
• Accurate data entry for demographics, guarantor and insurance fields.
• Understanding of revenue cycle and posting payments.

Responsibilities

• Greet patients and register them for services.
• Collect co-pays and deposits and balance to cash drawer.
• Explain forms and obtain signatures as required.
• Verify insurance and coordinate Medicaid Passport authorizations as needed.
• Schedule appointments and guide patients on portal usage.

Skills

Customer service

Registration

Insurance verification

Education

High school diploma or GED

Job description

Patient Access Specialist - Registration (Full-time)

You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

About Us

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits

• We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.

Magnet: Commitment to Nursing Excellence

Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.

Pre-Employment Requirements

All new employees must complete several pre-employment requirements prior to starting.

Position Details

Shift: Day, Evening, Weekends
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt)
Starting Wage DOE: $17.00 - 21.25

Patient Access Specialists are instrumental in ensuring the efficient and effective flow of patient access needs as well as initiating the revenue cycle throughout Billings Clinic. Responsible for providing excellence in customer service by greeting, registering and gathering appropriate information for clinical, patient financial services, regulatory and meaningful use. Included are appropriate demographic and insurance information, scheduling appointments, collection of co-payments and self-pay deposits and posting payments into the billing system. Position must fully understand the ramifications and impacts of incomplete or inaccurate information as it relates to clinical staff and the revenue cycle.

Essential Job Functions

• Supports and models behaviors consistent with BillingsClinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Responsible for patients’ and guests first impressions of BillingsClinic and clinical departments. Using best practices in customer service by greeting patients, identifying and entering accurate patient specific information to include demographics, guarantor information, subscriber and insurance information. Responsible for initiating the revenue cycle for timely billing and possible insurance follow up.
• Competently and courteously educates patients about various forms that may require their signature.
• Validates insurance(s) using IntelliSource and analyzes electronic responses ensuring appropriate set-ups, which may be dependent upon State where services are to be rendered.
• Coordinates with patients, internal and external providers, nursing staff to ensure Medicaid Passport authorizations are obtained and entered.
• Schedules and coordinates appointments in a manner that meets the patient’s needs and each individual provider’s scheduling protocols for the various appointment types, lengths of appointments and any pre-appointment requirements. May instruct patients on specific preparations and/or restrictions necessary to prepare for ancillary procedures as defined by clinical protocols.
• Provides in-person marketing for Billings Clinic’s patient portal. Explains functionality of the portal and sends electronic invitations to patients for access and establishment of their connection. Should understand that portal sign-up and usage is directly tied to Billings Clinic’s ability to receive additional Government funding.
• Initiates collection of copayments and deposits in accordance with each patient’s individual insurance or self-pay requirements. Accepts cash, checks and credit cards and payroll deductions. Accepts payments on accounts. Maintains operating cash and collections and balancing to online records, daily.
• Posts all payments directly onto patients’ accounts within the revenue cycle system. Ensures payment to Billings Clinic for credit and debit card transactions by obtaining electronic authorizations at the time of payment collection.
• May schedule ancillary services. May instruct patients on specific preparations and/or restrictions necessary to prepare for ancillary procedures. May involve other departments as needed for regulatory requirements.
• Reviews and analyzes AccuReg edits and completes corrections in accordance with AccuReg worklists daily.
• Performs other duties as assigned or needed to meet the needs of the department/organization.

Minimum Qualifications

Education

• 16 years of age or older
• High School or GED preferred
• Some college or healthcare focused classes preferred such as medical terminology, medical office practices, etc. preferred.

Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.

Human Resources is located on the corner of North 29th and 8th Avenue North. Enter through the main entrance to the building and go to the lower level. Human Resources is located at the bottom of the main entrance staircase to the right.